Onboarding & Maintenance Specialist

11105 Expedia, Inc.; Austin (TX); On-site; USD 65,000 - 103,000; Full time

Benefits offered by this job

medical coverage

dental coverage

vision coverage

paid time off

Employee Assistance Program

wellness and travel reimbursement

travel discounts

IATAN membership

Job summary

Expedia Group in Austin is seeking an Onboarding & Maintenance Specialist to serve as a trusted operational partner throughout the onboarding journey, collecting and validating property information, configuring products and settings, and supporting partner enablement.

You will use advanced Excel tools to analyze large datasets, manage onboarding timelines, and report key metrics, collaborating with hotels, vacation rental managers, and connectivity providers.

Qualifications

• Experience in partner operations, onboarding, client services, or a similar partner-facing role.
• Strong proficiency in Microsoft Excel, including large datasets and advanced functions like Pivot Tables, VLOOKUP, formulas, and macros.
• Ability to analyze data, identify trends, and ensure accuracy across large information volumes.
• Experience collaborating with external business partners and managing multiple priorities in a fast-paced environment.
• Excellent communication skills to engage partners and cross-functional teams.

Responsibilities

• Lead onboarding of new API-connected lodging partners and support conversion of existing partners to new connectivity solutions.
• Collect, validate, and maintain accurate property information, configuring products, room types, rate plans, and amenities.
• Support ongoing property maintenance to keep listings accurate and competitive.
• Launch and maintain merchandising campaigns in collaboration with commercial teams.
• Track, analyze, and report key operational metrics such as onboarding timelines and service levels.
• Collaborate with cross-functional teams to troubleshoot partner issues and resolve data discrepancies.
• Identify opportunities for process improvements and operational efficiencies.

Skills

Advanced Excel

Pivot Tables

VLOOKUP

XLOOKUP

Data analysis

Stakeholder communication

Salesforce

Outlook

Jira

Tools

Salesforce

Outlook

Slack

Jira

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team

The Onboarding & Maintenance team plays a critical role in helping lodging partners successfully launch and grow on the Expedia Group platform. We work closely with hotel partners, vacation rental property managers, and strategic connectivity providers to ensure properties are accurately configured, enabled, and optimized for success.

In This Role, You Will

As an Onboarding & Maintenance Specialist, you will serve as a trusted operational partner throughout the onboarding journey, collecting and validating property information, configuring products and settings, supporting partner enablement, and ensuring a seamless experience for both partners and travelers. This role combines partner-facing collaboration with data-driven operational execution and requires strong attention to detail, analytical skills, and advanced Excel capabilities.

In This Role, You Will Manage the onboarding of new API-connected lodging partners and support the conversion of existing partners to new connectivity solutions. Partner directly with hotels, vacation rental property managers, and connectivity providers to collect, validate, and maintain accurate property information. Configure and enable products and services for partners, including room types, rate plans, property settings, amenity information, content, and merchandising opportunities. Support ongoing property maintenance activities to ensure listings remain accurate, competitive, and aligned with Expedia Group standards. Utilize advanced Excel tools, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and macros, to analyze, validate, and manage large volumes of partner and property data. Launch and maintain merchandising campaigns in partnership with commercial teams. Track, analyze, and report on key operational metrics, including onboarding timelines, productivity measures, and service-level performance. Communicate project updates, status changes, and key milestones to partners and internal stakeholders. Collaborate with cross-functional teams to troubleshoot partner issues, resolve data discrepancies, and ensure a successful onboarding experience. Identify opportunities for process improvement and operational efficiencies that enhance partner satisfaction and team effectiveness. Support strategic initiatives that help partners maximize the value of Expedia Group tools, products, and capabilities.

Experience and Qualifications

Experience in partner operations, onboarding, client services, account management, project coordination, or a similar partner-facing role.

Strong proficiency in Microsoft Excel, including experience working with large datasets and advanced functions such as Pivot Tables, VLOOKUP, formulas, and macros.

Demonstrated ability to analyze data, identify trends, and ensure accuracy across large volumes of information.

Experience collaborating with external business partners and managing multiple priorities in a fast-paced environment.

Strong problem-solving and analytical skills, with the ability to investigate issues and recommend effective solutions.

Experience with Salesforce, Outlook, Slack, Jira, or similar business tools preferred.

Excellent verbal and written communication skills, with the ability to effectively engage partners and collaborate across cross-functional and global teams.

Strong organizational and project management skills, with careful attention to detail.

Ability to quickly learn new systems, tools, and operational processes.

Experience measuring operational performance, reporting results, and driving continuous process improvement.

Self-motivated, adaptable, and comfortable working in a dynamic environment with evolving priorities.

The total cash range for this position in Austin is $64,500.00 to $90,000.00. Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

• medical coverage
• dental coverage
• vision coverage
• paid time off
• an Employee Assistance Program
• wellness and travel reimbursement
• travel discounts
• International Airlines Travel Agent Network (IATAN) membership

Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.