Operations Lead, Growth & Partnerships (Hybrid Seattle)

Twitter; Little Rock (AR); Hybride; USD 69 000 - 76 000; Temps partiel

Avantages offerts par ce poste

401(k)

Dental insurance

Health insurance

Vision insurance

Résumé du poste

Expedia Group is seeking a Business Operations Specialist (US - Contract) to join the Growth and Operations team for a 6-month temporary assignment. The role focuses on managing backlogs, partner onboarding, and driving operational excellence across online partnerships.

The position is hybrid in Seattle, WA, requiring 2‑3 onsite days per week, with a data‑driven, collaborative mindset and strong Excel skills to analyze performance and report insights.

Qualifications

• Minimum 3‑6+ years of operation experience with a track record of delivering high‑quality results for a technology company.
• SOP experience required.
• Experience working with external partners and account managers is a plus.
• Advanced knowledge of Excel for data analysis and reporting.
• Experience supporting online commission‑based partnerships preferred.
• Strong collaborator with a positive attitude and a bias for action, who can work effectively in a team environment.
• Problem solver with strong interpersonal skills and the ability to interact with all levels of an organization.
• Able to apply both technical knowledge and logic for troubleshooting.
• Organized and detail‑oriented with excellent time‑management skills.
• Excellent analytical and prioritization skills, with a data‑driven approach to decision‑making.
• Quality‑focused mindset with a commitment to delivering outstanding work and exceeding expectations.

Responsabilités

• Manage a backlog of incoming operations tasks, prioritize tasks, and ensure timely completion.
• Ensure delivery of all essential operational items for online partnerships such as coupons, partner onboarding & approvals, transaction queries, and more.
• Investigate root cause and impact for technical outages, escalate to engineering teams for resolution, and communicate update and result with stakeholders.
• Collaborate with business operation and account management team to maintain and implement global operational processes.
• Provide training and support to the team to ensure they are equipped to carry out their roles effectively.
• Manage all aspects of partner onboarding, campaign setup and launch.
• Participate in projects and initiatives aimed at improving operational performance and enhancing customer satisfaction.
• Adapt to business and partnership needs.
• Develop and maintain strong relationships with partners, stakeholders, and other teams within the company.

Connaissances

Team collaboration

Analytical thinking

Time management

Troubleshooting

Interpersonal skills

Data-driven decisions

Outils

Excel

Description du poste

Expedia Group is seeking a Business Operations Specialist (US - Contract) to join the Growth and Operations team for a 6-month temporary assignment. The role focuses on managing backlogs, partner onboarding, and driving operational excellence across online partnerships.

The position is hybrid in Seattle, WA, requiring 2‑3 onsite days per week, with a data‑driven, collaborative mindset and strong Excel skills to analyze performance and report insights.