Partner Implementation Lead, Operations & Growth

Zipline; South San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

Zipline in California seeks an Implementation Manager to own cross-functional programs translating commercial requirements into scalable partner experiences. You will manage the lifecycle from partner launch to ongoing optimization, building processes and dashboards to improve live operations and partner performance. The role blends hands-on program management with strategic collaboration to scale Zipline’s logistics platform.

Qualifications

• Experience leading cross-functional programs that turn requirements into scalable partner operations.
• Proven ability to plan, execute, and optimize complex implementations and launches.
• Strong analytical and communication skills to translate field signals into action plans.

Responsibilities

• Lead commercial implementation programs across cross-functional teams.
• Build scalable implementation models with clear ownership, milestones and success criteria.
• Create and manage partner communications programs and partner performance rhythms.
• Develop and maintain playbooks, templates and tools to standardize execution.
• Collaborate with Product, Engineering, Analytics, Field Ops, and Partnerships to align priorities and delivery.
• Measure outcomes post-implementation and feed learnings back into future programs.

Skills

Implementation

Program management

Partner operations

Launch operations

Process improvement

Product operations

Logistics

Job description

Zipline in California seeks an Implementation Manager to own cross-functional programs translating commercial requirements into scalable partner experiences. You will manage the lifecycle from partner launch to ongoing optimization, building processes and dashboards to improve live operations and partner performance. The role blends hands-on program management with strategic collaboration to scale Zipline’s logistics platform.