Atlanta Partner Success Lead

Speedrun Talent Network; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Zipline is hiring a Partner Success Manager to activate Atlanta restaurant and retail partners for our drone delivery platform. You will own the on-the-ground relationship with local partners, launch new sites, and identify opportunities to grow the business while coordinating with multiple Zipline teams.

The role requires curiosity, pragmatism, and a customer-obsessed mindset. Based in Atlanta, you’ll be acting as the eyes and ears on the ground to inform product and service improvements.

Qualifications

• 3+ years of experience in partner success or customer success in delivery marketplace, retail, restaurant or ecommerce environment.
• Demonstrated experience working collaboratively in cross-functional teams.
• Demonstrated experience of pragmatic problem solving and driving initiatives.
• Ability to build trust quickly with authentic, direct and empathetic behavior.

Responsibilities

• Collaborate with Zipline’s partners to understand operations, identify objectives, and develop a strong day-to-day operating partnership.
• Launch and expand Zipline’s service to partners, identify and solve challenges, and drive continuous improvement.
• Establish regular communication with local restaurant and retail partners sites to build trust and rapport.
• Gather customer insights, analyze data, and report findings to identify growth opportunities and guide product roadmap.
• Proactively engage with customer stakeholders to build long-lasting trust.
• Advocate for customer needs to help drive product and service improvements.

Skills

Cross-functional collaboration

Empathy for customers

Data-driven decisions

Problem solving

Presenting complex solutions

Delivery marketplace knowledge

Job description

Zipline is hiring a Partner Success Manager to activate Atlanta restaurant and retail partners for our drone delivery platform. You will own the on-the-ground relationship with local partners, launch new sites, and identify opportunities to grow the business while coordinating with multiple Zipline teams.

The role requires curiosity, pragmatism, and a customer-obsessed mindset. Based in Atlanta, you’ll be acting as the eyes and ears on the ground to inform product and service improvements.