Partner Growth & Onboarding Lead

Usebridge; Boulder (CO); Hybrid; USD 190,000 - 230,000; Full time

Job summary

Bridge is hiring a Partner Success Lead to own onboarding, account management, and day-to-day support for hundreds of partners. You’ll design the team’s operating model, hire and train staff, and build knowledge systems so partners can self-serve.

Reporting to the CEO, you’ll scale the function into a multi-team organization with cross-functional collaboration across Sales, Engineering, Revenue Cycle, and Operations.

Qualifications

• ≥8 years in customer success, client operations, or partner management, including ≥3 years leading teams.
• Startup experience and healthcare/health tech exposure is required.
• Familiarity with telehealth, insurance billing, or revenue cycle management is a plus.

Responsibilities

• Lead Partner Success from contract to launch, growth, and renewal across hundreds of partners.
• Launch partners quickly with a 30-day rollout mindset.
• Grow and retain partners, ensuring they scale with Bridge.

Skills

Customer success leadership

Data analysis

Stakeholder management

Team building

Strategic thinking

Education

Bachelor's degree or equivalent

Job description

Bridge is hiring a Partner Success Lead to own onboarding, account management, and day-to-day support for hundreds of partners. You’ll design the team’s operating model, hire and train staff, and build knowledge systems so partners can self-serve.

Reporting to the CEO, you’ll scale the function into a multi-team organization with cross-functional collaboration across Sales, Engineering, Revenue Cycle, and Operations.