Partner Success Director

Bridge; Boulder (CO); Hybrid; USD 190,000 - 230,000; Full time

Benefits offered by this job

Equity

Relocation assistance

Hybrid work model

Job summary

Bridge is hiring a Partner Success Lead to own onboarding, account management, and day-to-day partner support as we scale to hundreds of customers. You’ll design the function, hire and train the team, and build knowledge systems to empower partners and drive revenue.

This role reports to the CEO and sits in Boulder, CO with a 3/2 hybrid in-office/remote pattern. You bring 8+ years in customer success or partner management, startup experience, and healthcare/health tech familiarity; you’ll lead

Qualifications

• Scaled onboarding, CS, or partner org from under 100 to several hundred.
• Built processes, tools, and training that endure.
• Analytical with dashboards and KPIs grounded in data.
• Decisive and adaptable when priorities shift.
• Executive presence with partners while protecting the team.
• Experience hiring and training strong teams and scalable programs.
• Ability to learn across payer, credentialing, billing, coding, and compliance.
• 8+ years in customer success or partner management; 3+ years leading teams; startup/healthcare exposure preferred.

Responsibilities

• Lead Partner Success end-to-end from contract to renewal.
• Launch partners quickly with 30-day target.
• Grow and retain partners beyond go-live.
• Scale support by addressing root causes.
• Build and develop a high-performing team.
• Own partner journey metrics and use them to focus efforts.
• Collaborate with Sales, Engineering, Product, and Operations.

Skills

Team leadership

Data-driven

Process design

Cross-functional collaboration

Executive communications

Hiring & training

Job description

Bridge is hiring a Partner Success Lead to own onboarding, account management, and day-to-day partner support as we scale to hundreds of customers. You’ll design the function, hire and train the team, and build knowledge systems to empower partners and drive revenue.

This role reports to the CEO and sits in Boulder, CO with a 3/2 hybrid in-office/remote pattern. You bring 8+ years in customer success or partner management, startup experience, and healthcare/health tech familiarity; you’ll lead