Partner Experience Manager II

Alegeus; Town of Florida (NY); Hybrid; USD 67,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Paid vacation & holidays

Professional development

Health & financial packages

Job summary

Alegeus, a leader in health fintech, is seeking a Partner Experience Manager II to reimagine how we manage partner relationships and services. The role focuses on streamlining operations, reducing redundancies, and boosting customer self-service to strengthen our position in healthcare technology.

In Maitland, FL, this hybrid role requires 2–5 years in client service delivery or account management in SaaS, with a Bachelor’s degree or equivalent.

Qualifications

• 2-5 years of experience in Client Service Delivery/Account Management in a SaaS environment.
• Bachelor’s degree or equivalent education and/or work experience.
• Location: hybrid in Maitland, FL, on-site 25% of the time.

Responsibilities

• Proactively drive change with urgency, persistence, and a results-oriented mindset.
• Negotiate priorities among client requests and technical teams.
• Implement high-level strategies to meet project objectives.
• Maintain client relationships and optimize service delivery with clear contract management.
• Review and optimize Business Process Flows within the Alegeus application.

Skills

Client service delivery

Account management

SaaS experience

Stakeholder communication

Negotiation

Education

Bachelor’s degree or equivalent

Job description

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here. Partner Experience Manager II Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Partner Experience Manager II, you’ll reimagine the Partner Experience role by innovating ways to streamline operations, eliminate redundancies, and enhance customer self-service capabilities to establish Alegeus as a leading efficient and scalable company in the healthcare industry.

OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Alongside the best and the brightest, you will regularly:

• A proactive change agent who consistently demonstrates urgency, persistance, level-headedness, and a results-oriented approach, coupled with creative and analytical thinking.
• Exhibit strong negotiation skills to effectively prioritize client requests among technical teams, escalating when necessary.
• Implement high-level strategies to achieve project objectives.
• Maintain client relationships by enhancing service delivery discussions, improving communications, and setting clear expectations through coordinated contract management, exceeding client needs with a proactive approach.
• Review and recommend enhancements to Business Process Flows to optimize efficiency within the Alegeus application and functionality.

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Partner Experience Manager II, these skills are essential for success:

Abilities: Able to manage the customer lifecycle in a fast-paced, highly nuanced environment.

Able to effectively communicate with a wide range of audience stakeholders—from C-suite to entry-level contacts to technical analysts.

Experience: 2-5 years’ experience in Client Service Delivery/Account Management role in a SaaS industry.

Experience: 2‑5 years’ experience in the administration of Consumer Driven Health (CDH) accounts/Third Party Administrator (TPA) managed benefits/ or Health Plans, preferred.

Education: Bachelor’s degree or equivalent education and/or work experience.

Location: This job is hybrid and will require you to be in the office(Maitland, FL) 25% of the time. #LI-Hybrid #LI-JK1

BECAUSE WE CARE, WE OFFER:

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

SHARED AMBITION. INSPIRED FUTURE. At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals. People First. We pride ourselves in bringing talented people together and treating one another with care. Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one. Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

"I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked." - Alegeus employee

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package. Position Compensation Range: $66,800.00 - $113,700.00 Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview. Opportunity Happens Here. At Alegeus, we’re driven by the possibilities ahead — energized by the challenges we tackle and the growth we create for our people and partners. Our culture thrives on exceptional work and diverse perspectives, with a strong sense of care that unites us. As we transform the healthcare benefits landscape, we empower our employees to shape their careers and the future of our industry. If you’re ready to join a team that’s bold, collaborative, and inspired to make an impact, your next opportunity starts here. If you’ve ever swiped an FSA debit card or saved money in an HSA, there’s a good chance Alegeus helped make it possible! As the industry leader in consumer-directed healthcare solutions, our technology powers millions of benefit accounts. Our partners – which include some of the nation’s largest health insurance plans, benefit administrators, and financial institutions – use Alegeus software to manage accounts and process more than $6 billion in healthcare payments annually. As the market continues to evolve, Alegeus is uniquely equipped with the technical expertise and proven experience to help our partners succeed and grow by delighting their customers. We take immense pride in the impact we deliver, and deeply value the teammates we collaborate with to achieve it. We prioritize authenticity, trust and tenacity, and welcome diverse perspectives as we tackle each new challenge head-on. If you’re interested in working for an organization that cares deeply about succeeding together – for our partners, each other, and the people whose healthcare journeys we support – then you’ve come to the right place.