Member Solutions Representative

Alegeus; Orlando (FL); Hybrid; USD 18,611 - 31,657; Full time

Benefits offered by this job

Flexible work environment

Competitive salaries

Paid vacation

Comprehensive health packages

Job summary

Alegeus is looking for a Member Solutions Representative in Orlando, Florida. The role involves providing friendly and professional assistance to customers, addressing inquiries, and exceeding expectations. The position offers a flexible work environment, competitive salaries, comprehensive health packages, and professional development programs.

The ideal candidate will have a high school diploma, strong communication skills, and 1-2 years of customer service experience. Training will occur in-person for the first few weeks.

Qualifications

• 1–2 years of customer service call-center experience preferred.
• Must have a reliable broadband internet connection (DSL, cable or fiber with 25 Mbps or higher).
• Must be able to connect directly to a router if negative call quality occurs.

Responsibilities

• Serve as the first point of contact for customers, providing empathetic assistance.
• Address and resolve customer inquiries and concerns.
• Go above and beyond to exceed customer expectations.

Skills

Exceptional communication skills

Proficient troubleshooting and problem-solving

Ability to handle complex customer interactions

Education

High School Diploma or GED

Job description

Member Solutions Representative

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.

Candidates will be required to attend in-person training in our Maitland, FL office for the first 4-6 weeks.

Start Dates

• 05/04/2026
• 06/01/2026
• 08/10/2026
• 10/05/2026
• 10/19/2026
• 11/02/2026
• 11/30/2026

Schedule

Monday through Friday 11:30 am – 8:00 pm EST (training schedule will be Monday through Friday 9:00 am to 5:00 pm EST for the first 4‑6 weeks).

Compensation

$16.50 per hour plus a variable pay (performance bonuses).

Responsibilities

• Serve as the first point of contact for our customers, providing friendly, professional and empathetic assistance. Every call you take is an opportunity to make a meaningful impact on our customers’ lives and contribute to the overall success of our company.
• Address and resolve customer inquiries and concerns with precision, turning potentially challenging situations into positive experiences.
• Go above and beyond to exceed customer expectations, ensuring each interaction is memorable and impactful.
• Work closely with team members and other departments to continuously improve our processes and enhance the customer journey.

Essential Skills for Creating a Lasting Impact

• Requirements: Must have a reliable broadband internet connection (DSL, cable or fiber with 25 Mbps or higher) with the ability to directly connect to a router (wired) if negative call quality is observed when using a wireless connection. Satellite, dial‑up or personal hot spots are not permitted.
• Abilities: Ability to handle complex customer interactions, exceptional communication skills, proficient troubleshooting and problem‑solving and a commitment to quality.
• Experience: 1–2 years of customer service call‑center experience preferred.
• Education: High School Diploma or GED is required.
• Location: Within a 4‑hour drive of our Maitland, FL office.

Benefits

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

Shared Ambition. Inspired Future.

• People First. We pride ourselves in bringing talented people together and treating one another with care.
• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

Equal Employment Opportunity Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Position Compensation Range

$13.51 – $22.98

AI Interview Policy

Alegeus may use AI technology during candidate interviews. The uses include recording, note‑taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.