Partner Experience Executive

Softcat; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working model

Flexible working hours

School pick-up flexibility

Job summary

Softcat is seeking a Support Executive in the Public Sector Sales Support team. You will be an integral member of a busy sales support group, helping with a wide range of sales and back-office activities and liaising with partners and account managers.

The role emphasizes building relationships, handling inquiries, and supporting invoicing processes within the Partner Alliance Team. Hybrid working options are available to balance office and home-based days.

Qualifications

• Ability to develop and maintain relationships with customers and partners.
• Proficient use of Microsoft Office applications.
• Excellent time management skills with the ability to meet expectations for fast turn-around times.
• Able to work independently, as well as part of a team, to achieve results.

Responsibilities

• Interact with other IT partner companies and distributors.
• Work as a team for Customers, Partners, and Account Managers in regard to the Partner Alliance Team invoicing and payment process.
• Processing and management of Softcat's Partner Alliance Team invoices.
• Dealing with general Customer, Partner and Account Manager enquiries.

Skills

Relationship building

Time management

Independent worker

Team collaboration

Tools

Microsoft Office

Job description

Join our Public Sector Sales Support team

There are 52 members of the Public-Sector Sales Support team. All cover a variety of accounts managers, verticals, vendors and with Partner Alliance. There are a range of different support levels within the team. These levels cover & have experience in dealing with all Public Sector verticals. You will also be working alongside the Public Sector Partner Alliance Team who are based in Softcat's Manchester and Leeds offices. The team are responsible for managing relationships with Softcat's specialist Public Sector partners.

Success. The Softcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the 1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans. So, if you share our drive and ambition, get ready to achieve more from your career.

Support our Public Sector teams

As a Support Executive you will be working as an integral member of an energetic and ambitious sales support team. The role will involve supporting the Team in a wide range of sales and back office activities.

As Partner Experience Support Executive, you'll be responsible for:

• Interact with other IT partner companies and distributors.
• Work as a team for Customers, Partners, and Account Managers in regard to the Partner Alliance Team invoicing and payment process.
• Processing and management of Softcat's Partner Alliance Team invoices.
• Dealing with general Customer, Partner and Account Manager enquiries.

Requirements and skills:

• Ability to develop and maintain relationships - with customers and partners.
• Proficient use of Microsoft Office applications.
• Excellent time management skills with the ability to meet expectations for fast turn‑around times.
• Able to work independently, as well as part of a team, to achieve results.

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Flexible working patterns

• Hybrid working - 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and /jobs/our-culture