Partner Engagement & Operations Associate

EAB; Washington (District of Columbia); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO and holidays

401(k) retirement savings plan

Health savings account and flexible FS

Employee assistance and wellness

Parental leave

Job summary

EAB, a leader in education insights, seeks a Research Partner Engagement Associate in Washington, DC. The role focuses on virtual event operations and managing EAB’s webhelp support channel, with opportunities to grow into broader engagement operations.

The ideal candidate is highly organized, service-oriented, and adept at coordinating workflows, solving problems independently, and connecting people with the right resources.

Qualifications

• Demonstrated interest or experience in operations, customer service or support, or related field.
• Strong writing skills and comfort providing clear, concise responses to varied audiences.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills.
• Comfort tracking operational information, recognizing patterns, and supporting basic reporting.
• Proficiency with MS Office products (Word, Excel, PowerPoint).
• Familiarity with cloud-based content management platforms and web publishing workflows (e.g., Box, Dropbox, or similar tools).
• Interest in and willingness to learn AI-enabled tools (e.g., ChatGPT or similar technologies) to improve productivity and workflows.

Responsibilities

• Coordinate reliable, end-to-end operations for virtual events.
• Manage virtual event intake by gathering required information, confirming ownership, and tracking requests through completion.
• Coordinate scheduling and milestones with event owners and internal partners, surfacing conflicts early.
• Ensure event materials and recordings are posted accurately to the web.
• Support the creation of post-event content such as briefs and blogs for non-attendees.
• Distribute evaluation forms and support post-event follow-up.

Skills

Operations interest

Customer service

Written communication

Attention to detail

Multitasking

Communication

Reporting

MS Office

CMS tools

AI tools awareness

Tools

Box

Dropbox

Web publishing workflows

Job description

EAB, a leader in education insights, seeks a Research Partner Engagement Associate in Washington, DC. The role focuses on virtual event operations and managing EAB’s webhelp support channel, with opportunities to grow into broader engagement operations.

The ideal candidate is highly organized, service-oriented, and adept at coordinating workflows, solving problems independently, and connecting people with the right resources.