Partner Care & Order Management Lead

Acuity; Atlanta (GA); Remote; USD 43,000 - 92,000; Full time

Benefits offered by this job

Health care

Dental coverage

Vision plans

401K benefits

Commissions/incentive compensation

Job summary

Acuity Inc. is seeking a Partner Care Specialist to oversee the customer experience from onboarding through ongoing support for US partners and customers. You will manage quotes, orders, and inquiries with a focus on accuracy and timely resolutions.

Colleagues will rely on your ability to juggle multiple priorities in a fast-paced environment while collaborating with Sales and cross-functional teams to ensure customer success and satisfaction.

Qualifications

• Associate degree or equivalent professional experience in customer service or business management.
• Minimum of five years in customer service; logistics experience a plus.
• Proficiency with Oracle, Salesforce, Power BI and Microsoft 365.
• Strong attention to detail and data accuracy.
• Excellent English written and verbal communication.

Responsibilities

• Oversee customer onboarding and ongoing support for partners and US customers.
• Manage quotes and orders with accuracy and timeliness; respond to inquiries professionally.
• Maintain customer records in ERP/CRM systems (Oracle, Salesforce) and related data.
• Coordinate with Sales to meet PO requirements and documentation standards.
• Assist in regional business reviews and provide Voice of the Customer feedback.
• Support CPQ quote status and follow up on quotes to assist Sales.

Skills

Customer service

Problem solving

Time management

De-escalation

Communication

Education

Associate degree in Business Management

Tools

Oracle

Salesforce

Power BI

Microsoft 365 Suite

Job description

Acuity Inc. is seeking a Partner Care Specialist to oversee the customer experience from onboarding through ongoing support for US partners and customers. You will manage quotes, orders, and inquiries with a focus on accuracy and timely resolutions.

Colleagues will rely on your ability to juggle multiple priorities in a fast-paced environment while collaborating with Sales and cross-functional teams to ensure customer success and satisfaction.