Part-Time Work Control Assistant — 1:00–5:00 PM

University of North Texas System; Denton (TX); Hybrid; USD 19,000 - 25,000; Part time

Job summary

University of North Texas System is seeking a Work Control Assistant - Part Time to support Facilities by handling work orders, answering calls, and coordinating emergency responses from Denton. The role operates the CMMS daily, ensuring accurate data entry and timely processing of requests.

With a 0.48 FTE schedule at $16/hr, you will assist in billing steps, service coordination, and customer inquiries while upholding our Service, Integrity and Excellence values and maintaining a safe campus

Qualifications

• Experience with CMMS systems, particularly TMA, or ability to learn new software.
• Basic to intermediate understanding of relational databases and data-app relationships.
• Experience using Microsoft Office Suite.
• Experience in a call center environment.
• Strong focus on customer service.

Responsibilities

• Maintains CMMS, receives and processes service requests with detail; assigns work center and issues account number, routes work orders.
• Responds to calls for emergency services; dispatches appropriate craft by radio or contacts correct agency for response.
• Collects labor charges and billing receipts upon completion of projects, closes completed work orders.
• Provides customer service, answering misc. inquiries as needed and directing to the appropriate area in facilities and/or on campus.
• Promotes Facilities core values of Service, Integrity, and Excellence by conducting oneself in a manner that is respectful, honest, ethical, and customer focused.
• Committed to maintaining a safe and secure work environment.
• Demonstrates punctuality and follows policies and procedures for absences, time and attendance

Skills

CMMS experience

Relational databases

Microsoft Office

Call center experience

Customer service focus

Job description

University of North Texas System is seeking a Work Control Assistant - Part Time to support Facilities by handling work orders, answering calls, and coordinating emergency responses from Denton. The role operates the CMMS daily, ensuring accurate data entry and timely processing of requests.

With a 0.48 FTE schedule at $16/hr, you will assist in billing steps, service coordination, and customer inquiries while upholding our Service, Integrity and Excellence values and maintaining a safe campus