Facilities Work Control Assistant (Part-Time)

University of North Texas System; Denton (TX); On-site; USD 20,664,000 - 28,930,000; Part time

Job summary

The University of North Texas System seeks a Non-Student Work Control Assistant (Part Time) in Denton, TX. This role interacts with Facilities customers, operates the CMMS system to process service requests, and routes work orders with attention to detail.

Responsibilities include answering phones, dispatching staff for emergencies, collecting labor charges, and ensuring compliance with department policies.

Qualifications

• Experience in a call center environment
• Strong focus on customer service
• Experience with CMMS systems, preferably TMA
• Basic to intermediate understanding of relational databases
• Experience using Microsoft Office Suite

Responsibilities

• Maintains CMMS, receives and processes service requests with detail; assigns work center and issues account number, routes work orders.
• Responds to calls for emergency services; dispatches appropriate craft by radio or contacts correct agency for response.
• Collects labor charges and billing receipts upon completion of projects, closes completed work orders.
• Exhibits thorough knowledge of departmental policies and procedures and answers routine questions by office staff or clients.
• Provides customer service, answering misc. inquiries as needed and directing to the appropriate area in facilities and/or on campus.

Skills

Customer service

Call center experience

CMMS (TMA)

Relational databases

Microsoft Office

Tools

TMA CMMS

Microsoft Office

Job description

The University of North Texas System seeks a Non-Student Work Control Assistant (Part Time) in Denton, TX. This role interacts with Facilities customers, operates the CMMS system to process service requests, and routes work orders with attention to detail.

Responsibilities include answering phones, dispatching staff for emergencies, collecting labor charges, and ensuring compliance with department policies.