Part-Time Welcome Desk Associate — Guest Services

The Centers, Inc.; Baltimore (MD); On-site; USD 1,653,000 - 2,480,000; Part time

Job summary

CENTERS, LLC is seeking a Part-time Welcome Desk Attendant to support the recreation facility with access control, registrations, and front-desk duties. The role focuses on delivering courteous assistance, maintaining records, and ensuring a welcoming environment for guests.

Responsibilities include greeting patrons, processing transactions, handling equipment checkout, and supporting supervisor with daily operations. Strong communication and basic computer skills are required.

Qualifications

• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and ability to learn recreation management and POS systems.
• Ability to handle routine transactions accurately and follow cash-handling procedures.
• Ability to remain composed, organized, and attentive in a busy service environment.

Responsibilities

• Greet patrons and guests and provide courteous, accurate, and timely assistance.
• Verify identification, eligibility, membership, guest, and access information per procedures.
• Answer inquiries via phone or in person and direct complex questions to staff.
• Process routine sales, registrations, equipment checkout, reservations, and other front-desk tasks.
• Operate access-control, POS, and communication systems after training.
• Maintain accurate transaction, access, equipment, and shift records.
• Assist with inventory management and restocking as needed.
• Respond to emergencies and incidents following established procedures.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Cash handling

Education

High school diploma or equivalent

Tools

Access-control software

Recreation management software

POS software

Job description

CENTERS, LLC is seeking a Part-time Welcome Desk Attendant to support the recreation facility with access control, registrations, and front-desk duties. The role focuses on delivering courteous assistance, maintaining records, and ensuring a welcoming environment for guests.

Responsibilities include greeting patrons, processing transactions, handling equipment checkout, and supporting supervisor with daily operations. Strong communication and basic computer skills are required.