Front Desk & Member Services Associate — Recreation Center

Lenexa; Lenexa (KS); Presencial; USD 18.000 - 25.000; A tiempo parcial

Descripción de la vacante

The City of Lenexa is seeking a friendly Welcome Desk Attendant to join our Recreation Center team. This role focuses on registering members for memberships, programs, and classes while delivering outstanding customer service.

The position is year-round and part-time (approx. 15–20 hours weekly) with evening and weekend shifts. You will handle payments, maintain records, and provide tour and information to visitors in a fast-paced community setting.

Formación

• Must be at least 16 years old.
• One year of customer service experience.
• Satisfactory credit history.
• Must obtain First Aid/CPR/AED certification within six months of hire.

Responsabilidades

• Serve as the first point of contact for Recreation Center visitors.
• Provide information about memberships, programs, and facility amenities.
• Process memberships and program registrations using registration software.
• Enforce Recreation Center policies and procedures.
• Assist with special projects, including marketing materials, facility notices, and outbound calls.
• Maintain a clean and organized front desk and lobby area.
• Assist customers in person and over the phone with registration and inquiries.
• Process payments and maintain accurate financial records.
• Conduct facility tours and verify member check-ins.
• Ensure outstanding customer service by greeting guests with a smile and direct eye contact.
• Follow cash-handling procedures and perform daily close-out processes.
• Support staffing and setup for events.

Conocimientos

Customer service

Cash handling

Educación

First Aid/CPR/AED certification

Herramientas

Registration software

Descripción del empleo

The City of Lenexa is seeking a friendly Welcome Desk Attendant to join our Recreation Center team. This role focuses on registering members for memberships, programs, and classes while delivering outstanding customer service.

The position is year-round and part-time (approx. 15–20 hours weekly) with evening and weekend shifts. You will handle payments, maintain records, and provide tour and information to visitors in a fast-paced community setting.