Part Time Weekend Customer Support Representative

Dhpace; Olathe (KS); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Medical benefits

Paid time off

Company-paid life insurance

401(k) with employer match

HSA/FSA options

Employee discounts

Job summary

DH Pace Company, Inc. is seeking Part Time Customer Support Representatives to join our Contact Center in Olathe, KS. You will schedule and issue service tickets, promote services, and handle inquiries with a focus on customer satisfaction.

Responsibilities include outbound follow-ups, coordinating with Dispatch, and maintaining accurate ERP records while meeting KPIs. In-office role with potential overtime and flexible hours within the stated schedule.

Qualifications

• Minimum high school diploma or equivalent with relevant customer service experience.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office and CRM software; able to manage records accurately.

Responsibilities

• Schedule and create accurate service tickets for residential and commercial customers.
• Promote products/services and quote pricing when appropriate.
• Handle customer inquiries and ensure effective resolutions; follow up as needed.
• Conduct outbound follow-ups to build customer relationships.

Skills

Customer service experience

Strong communication

Organizational skills

Multitasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

DH Pace Company, Inc. is growing and aspires to hire Part Time Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer‑focused candidates who provide exceptional support to residential and commercial customers, accurately process service and installation tickets, and collaborate with internal teams to address inquiries and concerns.

• We will consider both part‑time and full‑time employees!
• In‑office position
• Schedule: Monday–Friday, 1:00pm–10:00pm (with two consecutive days off) and Saturdays & Sundays from 1:00pm–10:00pm. Part‑time availability would need to fall within these designated hours.

Position overview:

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow‑ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPI’s).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent with previous experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem‑solving skills and customer‑focused mindset with flexibility to adapt to changing priorities and work schedules.

What We Offer:

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.