Aftermarket Customer Support

DH Pace Company, Inc.; Olathe (KS); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision options

Paid time off plan

401(k) retirement plan with employer match

Floating holidays

401(k) employer match

Company-paid life insurance

Short/long-term disability

Job summary

A family-owned business in the door services industry is seeking Customer Support Representatives for their Olathe, KS contact center. Candidates should have a high school diploma and customer service experience, with strong communication and organizational skills. The role involves creating service tickets, handling customer inquiries, and maintaining interaction records. Benefits include medical options, paid time off, and a 401(k) plan. This is an in-office position with full-time and part-time schedules available.

Qualifications

• Previous experience in customer service or related field.
• Strong verbal and written communication skills.
• Excellent organization and multitasking abilities.

Responsibilities

• Schedule and create accurate service tickets for customers.
• Handle customer concerns and provide appropriate solutions.
• Update records of customer interactions in the ERP system.

Skills

Customer service experience

Strong communication

Proficiency in Microsoft Office Suite

Problem-solving skills

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc is growing and aspires to hire Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provide exceptional support to residential and commercial customers, accurately process service and installation tickets, and collaborate with internal teams to address inquiries and concerns.

• We will consider both part-time and full-time employees!
• In office position
• Schedule: Monday‑Friday, 1:00 pm‑10:00 pm (with two consecutive days off) and Saturdays & Sundays from 1:00 pm‑10:00 pm. Part time availability would need to fall within these designated hours.
• Training: First 3 weeks (Monday‑Friday, 8:00 am‑5:00 pm)

Position Overview

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow‑ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPIs).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required or work additional hours as required.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent with previous experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem‑solving skills and customer‑focused mindset with flexibility to adapt to changing priorities and work schedules.

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401(k) retirement plan: Including an employer match!
• Company‑paid: Life insurance, short‑term disability, & long‑term disability
• and more!

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities the contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)