Part-Time Customer Support Specialist (Evenings & Weekends)

DH Pace Company; Olathe, Northern (KS, KY); Hybrid; USD 22,000 - 33,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Life insurance

Job summary

DH Pace Company in Olathe, KS, is seeking a Part-Time Customer Support Representative to join our Contact Center team. You will schedule and ticket service requests, promote products and services, and ensure issue resolution while collaborating with Dispatch and other teams.

This in-office role offers weekday evening and weekend shifts and requires strong communication and CRM proficiency. The successful candidate will have a high school diploma and a customer-focused mindset, with the ability

Qualifications

• High school diploma or equivalent with customer service experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

Responsibilities

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPIs).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

CRM software

Microsoft Office

Education

High School Diploma or equivalent

Job description

DH Pace Company in Olathe, KS, is seeking a Part-Time Customer Support Representative to join our Contact Center team. You will schedule and ticket service requests, promote products and services, and ensure issue resolution while collaborating with Dispatch and other teams.

This in-office role offers weekday evening and weekend shifts and requires strong communication and CRM proficiency. The successful candidate will have a high school diploma and a customer-focused mindset, with the ability