Part-Time Vision Care Concierge: Customer Journey Champion

VisionWorks; Kennesaw (GA); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Vision coverage

Paid parental leave

Bereavement leave

401(k) savings plan

Paid time off

Milestone anniversary awards

Medical, dental for full timers

Job summary

Visionworks in Kennesaw, GA is seeking a part-time Clinical Specialist/Optometric Assistant to welcome patients and guide them through the first steps of the Visionworks experience. You will be trained on eye health, preliminary testing, optics, and managed vision care, ensuring each patient’s eye exam journey is simple, human and bold.

Responsibilities include maintaining patient records, introducing patients to the OD, transitioning care to sales staff, and supporting exam-lane operations such

Qualifications

• Customer or patient experience preferred, but not necessary.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Education

HS diploma or GED

Job description

Visionworks in Kennesaw, GA is seeking a part-time Clinical Specialist/Optometric Assistant to welcome patients and guide them through the first steps of the Visionworks experience. You will be trained on eye health, preliminary testing, optics, and managed vision care, ensuring each patient’s eye exam journey is simple, human and bold.

Responsibilities include maintaining patient records, introducing patients to the OD, transitioning care to sales staff, and supporting exam-lane operations such