Part-Time Universal Banker I – Customer Relationship Pro

Nicolet Bank; Florida; On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) with company match

PTO & 11 1/2 Paid Holidays

Job summary

Nicolet National Bank is seeking a part-time Universal Banker I to join our Florida branch. This role focuses on delivering exceptional customer service, handling teller transactions, and educating customers on digital tools across in-person and online channels.

You will refer clients to Personal Bankers and lending specialists while maintaining accuracy, compliance, and strong cash-handling discipline in a fast-paced environment. Availability during all open hours is required.

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash-handling and customer-service experience preferred.
• Prior banking or retail financial-services experience is a plus.
• Strong customer-service, communication, and interpersonal skills.
• Accuracy, attention to detail, and strong cash-handling discipline.
• Ability to identify customer needs and confidently make referrals.
• Working knowledge of deposit products, digital tools, and basic banking services.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

Responsibilities

• Provide welcoming and professional service across in-person, phone, and digital channels.
• Engage customers in needs-based conversations to understand goals and introduce appropriate solutions.
• Deliver prompt assistance for routine servicing inquiries; elevate or refer as needed.
• Build trust by following through on requests and ensuring customers feel valued.
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
• Accurately process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions.
• Maintain proper cash handling, dual-control procedures, balancing routines, and vault/ATM support as assigned.
• Identify suspicious activity, follow fraud-prevention steps, and elevate concerns promptly.
• Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.
• Educate customers on digital tools such as mobile banking, online banking, and e-statements.
• Support achievement of branch sales and referral goals through disciplined engagement and follow-up.
• Research and resolve routine issues such as transaction discrepancies, fee questions, and debit-card concerns within authority.
• Escalate more complex servicing matters to Personal Bankers or leadership.
• Adhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.
• Protect customer data, ensure confidentiality, and follow documentation procedures.
• Maintain audit-ready accuracy in all teller work and branch support tasks.
• Participate in daily huddles and collaborate with team members to meet branch goals.
• Support community outreach efforts and represent Nicolet in local engagement activities.
• Assist with branch operations needs such as supplies, scheduling coverage, or special projects.

Skills

Cash handling

Customer service

Communication skills

Digital banking tools

Multi-tasking

Education

High school diploma or equivalent

Tools

Banking software

MS Office

Job description

Nicolet National Bank is seeking a part-time Universal Banker I to join our Florida branch. This role focuses on delivering exceptional customer service, handling teller transactions, and educating customers on digital tools across in-person and online channels.

You will refer clients to Personal Bankers and lending specialists while maintaining accuracy, compliance, and strong cash-handling discipline in a fast-paced environment. Availability during all open hours is required.