Part-Time Universal Banker: Client Care & IRM

Truist; Gambrills (MD); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Incentive pay

Job summary

Truist in Gambrills, MD seeks a Part-Time Universal Banker to provide timely client service, process transactions, and maintain accurate records of all monies. You will educate clients on digital banking, support outbound sales, and assist with Integrated Relationship Management (IRM) to meet financial needs.

Strong interpersonal skills and multitasking are essential. Weekend and extended hours may be required; travel for temporary staffing is possible, with opportunities for incentive pay and

Qualifications

• High school diploma or equivalent.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software for branch automation.
• Ability to multi-task under time constraints.
• Proficiency in basic computer applications (Microsoft Office).
• Ability to travel for temporary staffing needs.
• Weekend and/or extended hours with possible travel/overnights.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects.

Skills

Customer service

Communication

PC skills

MS Office

Multi-tasking

Travel flexibility

Weekend availability

Education

High school diploma

Tools

Microsoft Office

Job description

Truist in Gambrills, MD seeks a Part-Time Universal Banker to provide timely client service, process transactions, and maintain accurate records of all monies. You will educate clients on digital banking, support outbound sales, and assist with Integrated Relationship Management (IRM) to meet financial needs.

Strong interpersonal skills and multitasking are essential. Weekend and extended hours may be required; travel for temporary staffing is possible, with opportunities for incentive pay and