Part-Time Universal Banker (20 Hours) – Customer Growth & Service

Citi; New York (NY); On-site; USD 29,000 - 39,000; Part time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident & disability insurance

Wellness programs

Paid time off

Job summary

Citi in Chicago is seeking a Part-Time Universal Banker (20 hours) to support the customer service team and drive sales and relationships with individual consumer clients. This entry-level role focuses on assisting with account openings, processing transactions, and resolving service issues in a fast-paced branch setting.

The position emphasizes building customer loyalty, cross-selling opportunities, and adherence to bank policies, with a strong emphasis on risk awareness and compliance in daily

Qualifications

• 1–3 years of relevant experience in Retail Banking or similar.
• Clear and concise written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure safety and security of customer and bank assets
• Assess risk when business decisions are made, safeguarding Citi’s reputation and assets, and escalate issues with transparency

Skills

Banking experience

Communication skills

Education

High School diploma

Job description

Citi in Chicago is seeking a Part-Time Universal Banker (20 hours) to support the customer service team and drive sales and relationships with individual consumer clients. This entry-level role focuses on assisting with account openings, processing transactions, and resolving service issues in a fast-paced branch setting.

The position emphasizes building customer loyalty, cross-selling opportunities, and adherence to bank policies, with a strong emphasis on risk awareness and compliance in daily