Part-Time Universal Banker: Customer Growth & Service

Citi; New York (NY); On-site; USD 25,000 - 33,000; Part time

Job summary

Citi is hiring a Universal Banker at the Bronx, NY branch for a part-time, 20-hour/week role. The position focuses on assisting in sales, product and service activities with the customer service team to foster customer loyalty and grow consumer client relationships.

Responsibilities include basic account openings, handling transactions, addressing service issues, and referring opportunities to segment partners. Strong communication and prior retail banking experience are preferred.

Qualifications

• 1-3 years of relevant experience
• Previous Retail Banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Education

High School diploma or equivalent

Job description

Citi is hiring a Universal Banker at the Bronx, NY branch for a part-time, 20-hour/week role. The position focuses on assisting in sales, product and service activities with the customer service team to foster customer loyalty and grow consumer client relationships.

Responsibilities include basic account openings, handling transactions, addressing service issues, and referring opportunities to segment partners. Strong communication and prior retail banking experience are preferred.