Part-Time Trauma‑Informed Call Center Advocate

Comunidade Metodista; Minneapolis (MN); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Health Care

Paid Time Off

Retirement Savings

Vision Coverage

Flexible scheduling

Job summary

Cornerstone is seeking a Part-time Day One Call Center Advocate to provide trauma-informed, survivor-centered services for victims/survivors of domestic violence, sexual violence, human trafficking or general crime. The role supports via phone, text, email or chat on the 24/7 Day One Crisis Line and related services, with limited in-person assistance.

The ideal candidate holds a Bachelor’s degree in psychology, social work, or a related field and has 1+ year crisis response experience.

Qualifications

• Bachelor’s degree in psychology, social work, or human service-related field or comparable combination of career and life experiences.
• One or more years of experience providing direct crisis response services in a trauma-informed setting.

Responsibilities

• Maintains professional and confidential trauma informed, survivor-centered and culturally responsive support, advocacy, information, and safety planning for v/s through phone, chat, text, and email.
• Assesses with contacts/participants what they are currently seeking for services providing support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources.
• Sustains a high-level working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others.
• Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless referrals and information is up-to-date and accurate.
• Stays apprised of Cornerstone and program activities, policies and protocol changes, updates, and general information by reviewing CC emails, TEAMS staff pages, and CAS Connect.
• Participates in the training and mentoring of new staff, volunteers and/or students as assigned.
• Assures data entry is completed accurately in Apricot database and other tracking methods.
• Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/cons. Completes other documentation as assigned by supervisor.
• Assists walk-in participants with support, information, and referral as the need arises. Additional advocacy as trained and assigned inclusive of the Pet Safety Program (MNAFAS).
• Provides back-up assistance for Emergency Services when cross-trained and assigned.
• Works as a team to maintain a safe, welcoming, inclusive, assessable, and clean environment for participants, staff, and visitors.
• Any other duties as assigned by supervisor that support overall program services and services to survivors/victims.

Skills

Trauma-informed care

Crisis response

Survivor-centered approach

Communication skills

Interpersonal skills

Microsoft Office

Education

Bachelor’s degree in psychology, social work, or human service-related field

Tools

Microsoft Office

Virtual contact applications

Job description

Cornerstone is seeking a Part-time Day One Call Center Advocate to provide trauma-informed, survivor-centered services for victims/survivors of domestic violence, sexual violence, human trafficking or general crime. The role supports via phone, text, email or chat on the 24/7 Day One Crisis Line and related services, with limited in-person assistance.

The ideal candidate holds a Bachelor’s degree in psychology, social work, or a related field and has 1+ year crisis response experience.