Overnight Trauma-Informed Crisis Advocate

Cornerstone; Minneapolis (MN); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) after 90 days

Paid parental leave

Generous PTO

Paid holidays

Job summary

Cornerstone is seeking a Call Center Advocate for overnight shifts to deliver trauma-informed, survivor-centered support to victims of domestic and sexual violence, human trafficking, and related crimes. The role involves multi-channel communication and referrals during a 11pm–7am schedule in the Minneapolis/Bloomington area.

Applicants should have a Bachelor’s degree in a related field or equivalent experience, plus crisis response experience.

Qualifications

• Bachelor’s degree in psychology, social work, or human service-related field or comparable combination of career and life experiences.
• One or more years of experience providing direct crisis response services in a trauma-informed setting.
• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices.

Responsibilities

• Maintains professional and confidential trauma informed, survivor-centered and culturally responsive support, advocacy, information, and safety planning for v/s through phone, chat, text, and email.
• Assesses with contacts/participants what they are currently seeking for services providing support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources.
• Sustains a high-level working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others. Works collaboratively across all internal programs at Cornerstone.
• Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless referrals and information is up-to-date and accurate.

Skills

Crisis response

Trauma-informed care

Cultural responsiveness

Communication

Education

Bachelor’s in psychology/social work

Job description

Cornerstone is seeking a Call Center Advocate for overnight shifts to deliver trauma-informed, survivor-centered support to victims of domestic and sexual violence, human trafficking, and related crimes. The role involves multi-channel communication and referrals during a 11pm–7am schedule in the Minneapolis/Bloomington area.

Applicants should have a Bachelor’s degree in a related field or equivalent experience, plus crisis response experience.