Day One Call Center Advocate Part Time

Cornerstone; Minneapolis (MN); Presencial; USD 27 000 - 31 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Virtual Mental Health Services

Paid Time Off 168 hours + 11 holidays

Resumo da oferta

Cornerstone's Day One Call Center seeks a Part-Time Call Center Advocate to provide trauma-informed, survivor-centered support to victims of domestic and sexual violence, human trafficking, and general crime. The Advocate responds via phone, text, email, or chat on the 24/7 Day One Crisis Line and related hotlines with limited in-person assistance in the Minneapolis area.

Hours are 3pm-11pm and 7am-3pm every other weekend.

Qualificações

• Experience in trauma-informed crisis response preferred.
• Understanding of survivor-centered care practices.
• Knowledge of resources for victims of crime and diverse communities.
• Ability to travel between Minneapolis and Bloomington offices for meetings/shifts.

Responsabilidades

• Provide trauma-informed, survivor-centered support via phone, text, email, and chat.
• Assess needs and connect victims to advocacy and referrals through Day One and partner resources.
• Maintain professional relationships with referral partners and internal teams.
• Document incidents and ensure accurate data entry in Apricot/database systems.
• Support walk-in participants and participate in training/mentoring of staff as needed.

Conhecimentos

Trauma-informed care

Survivor-centered approach

Strong written communication

Interpersonal skills

Team collaboration

Cultural responsiveness

Ability to travel between offices

Formação académica

Relevant education/experience in psychology or social services

Ferramentas

Microsoft Office

Apricot database

Virtual contact applications

Descrição da oferta de emprego

Call Center Advocate (Part Time)

Our Mission: Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm.

Our Core Values: Survivor-Centered, Social Justice, Well-Being, Collaboration, Integrity

Summary of Cornerstone: Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org.

Diversity and Inclusion: We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.

Pay Range: $19.57 - 22.30

Unionized Position: This position is part of a collective bargaining unit represented by AFSCME Council 5.

Job Summary: The Cornerstone Day One Call Center (CC) Hotline Advocate position is responsible to provide trauma informed, survivor-centered, and culturally responsive services for victims/survivors (v/s) of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. The Advocate responds to v/s and those supporting them via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline. Limited in-person support, advocacy, information, and referral is provided. This is an essential position within the Day One Network and utilizes the innovative practices of relationships, process, and technology to provide immediate and low-barrier access for v/s.

Hours: 3pm-11pm and 7am-3pm every other weekend.

Experience / Qualifications:

• Relevant education, professional experience, or lived experience in psychology, social work, human services, or a related field preferred. One or more years of experience providing direct crisis response services in a trauma-informed setting.
• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices.
• Broad knowledge of resources, human services, and other systems which interface with victims of a crime with an emphasis on serving diverse, marginalized and/or underrepresented populations.
• General understanding of crime victim’s rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.
• Ability in assessing, deescalating, and communicating in a calm, trauma-informed way with participants in crisis.
• Good written and interpersonal skills with the ability to work with v/s, concerned persons, and community partners.
• Preferred 40-hour sexual assault certification or the ability to complete training within 6 months of hire.
• Knowledge of Microsoft Office, virtual contact applications, and other related forms of technology.
• Ability to travel between Minneapolis and Bloomington office locations as necessary for meetings, shifts, etc.

Essential Functions:

• Maintains professional and confidential trauma informed, survivor-centered and culturally responsive support, advocacy, information, and safety planning for v/s through phone, chat, text, and email.
• Assesses with contacts/participants what they are currently seeking for services providing support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources.
• Sustains a high-level working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others. Works collaboratively across all internal programs at Cornerstone.
• Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure seamless referrals and information is up-to-date and accurate.
• Stays apprised of Cornerstone and program activities, policies and protocol changes, updates, and general information by reviewing CC emails, TEAMS staff pages, and CAS Connect.
• Participates in the training and mentoring of new staff, volunteers and/or students as assigned.
• Assures data entry is completed accurately in Apricot database and other tracking methods.
• Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/cons. Completes other documentation as assigned by supervisor.
• Assists walk-in participants with support, information, and referral as the need arises. Additional advocacy as trained and assigned inclusive of the Pet Safety Program (MNAFAS).
• Provides back-up assistance for Emergency Services when cross-trained and assigned.
• Works as a team to maintain a safe, welcoming, inclusive, assessable, and clean environment for participants, staff, and visitors.
• Any other duties as assigned by supervisor that support overall program services and services to survivors/victims.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand, walk; sit; climb or balance; and stoop, kneel, or crouch. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities.

Cornerstone Offers:

• Virtual Mental Health Services: Free for all employees and their immediate families.
• Paid Time Off: 168hours annually, plus 11paid holidays. (For full-time employees. Prorated for part-time.)

EEO Statement:

Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affimative Action Employer.

Visit our career page at: https://cornerstonemn.org/about/employment/