Part-Time Tier 1 IT Support Specialist - Classroom Tech 365

Dallas Theological Seminary Inc; Dallas (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Dallas Theological Seminary Inc. is seeking a Part-time Computer Analyst, Tier 1 to provide frontline IT support for faculty, staff, and students. The role covers Windows, MacOS, and classroom technology with emphasis on Office 365, helping to maintain documentation and promote effective technology use across the DTS community.

You will triage and escalate issues, train non-technical users, and contribute to a secure, well-supported technology environment for over 500 staff and students.

Qualifications

• Two years of related experience are required.
• Administrative experience with OS upgrades is preferred.
• Experience servicing MAC and PC hardware is required.
• Able to learn, listen to team input, and communicate respectfully to the DTS family.

Responsibilities

• Provide excellent customer service to the DTS community (faculty, staff, students, alumni).
• Install, administer, monitor, and triage technology products including Windows and Apple devices and classroom AV equipment.
• Create and maintain IT documentation and escalate unresolved issues.
• Train non-technical users to utilize technology effectively.
• Support, configure, recover, and manage Windows, Apple, and mobile infrastructure with emphasis on Office 365.

Skills

Customer service

End-user support

Communication

Teamwork

Problem-solving

Time management

Tools

Windows 10/11

MacOS

iPadOS/iOS

Office 365

Classroom AV equipment

Job description

Dallas Theological Seminary Inc. is seeking a Part-time Computer Analyst, Tier 1 to provide frontline IT support for faculty, staff, and students. The role covers Windows, MacOS, and classroom technology with emphasis on Office 365, helping to maintain documentation and promote effective technology use across the DTS community.

You will triage and escalate issues, train non-technical users, and contribute to a secure, well-supported technology environment for over 500 staff and students.