Computer Analyst, Tier 1

DTS Dallas Theological Seminary; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Dallas Theological Seminary is seeking a Computer Analyst, Tier 1 to deliver excellent IT support for faculty, staff, and students in a demanding academic environment. You will respond to helpdesk requests, configure and maintain Windows, macOS, and mobile devices, and support classroom technology with emphasis on Office 365.

You will document procedures, assist with security awareness, and train non-technical users while escalating complex issues.

Qualifications

• Ability to learn from others and listen to team input.
• Manage own projects efficiently with minimal oversight.
• Listen to DTS family problems and help offer solutions.
• Communicate with respect and value for each member of the DTS family.
• Calmly identify problems and propose solutions using available tools.
• Knowledge of Windows 10/11, macOS (Big Sur+), iPadOS and iOS.
• Understanding of Office 365 as a skilled end-user.
• Configure and organize staff workstations with peripherals, power, and data connections.
• Basic cybersecurity awareness: recognize legitimate vs risky activity.
• Ownership, prioritization, emotional fortitude and resilience.

Responsibilities

• Provide excellent customer service to the DTS family (faculty, staff, students, alumni).
• Help ensure IT policies and standards are observed.
• Install, administrate, monitor, and triage technology products including Windows and Apple devices, Classroom AV equipment, and various other proprietary devices.
• Create and maintain IT documentation.
• Work with IT staff to analyze and resolve problems.
• Escalate support for unresolved helpdesk issues.
• May test and recommend new procedures, software, and hardware.
• Train non-technical users to utilize technology effectively.
• Other tasks as directed by DTS management and IT department personnel.

Skills

Customer service

Project management

Communication

Problem solving

OS proficiency

Office 365

Hardware configuration

Cybersecurity basics

Ownership

Resilience

Education

Administrative experience with OS upgrade

MAC/PC hardware service

2+ years related experience

Tools

Classroom AV equipment

Job description

The mission of Dallas Theological Seminary as a professional, graduate-level school is to glorify God by equipping godly servant-leaders for the proclamation of His Word and the building up of the body of Christ worldwide. For more information, read more about our mission here and also read or hear about our core values.

Job Summary

The Computer Analyst, Tier 1 is responsible for providing excellent customer service to the faculty, staff, and students of DTS. This individual will be involved in frontline communication with DTS through answering phones and in-person requests and be responsible for understanding correct elevation protocol to more advanced technicians. They will likewise support, configure, recover, and manage the Windows, Apple and Mobile infrastructure, and classroom technology, with an emphasis on all Office 365 products. These systems support more than 500 employees and 2600 students in a demanding academic environment. It is the responsibility of the Computer Analyst to help foster quality technical services within the entire Information Technology department.

Key Responsibilities

• Provide excellent customer service to the DTS family (faculty, staff, students, alumni)
• Help ensure that IT policies and standards are observed.
• Install, administrate, monitor, and triage technology products, including Windows and Apple devices, Classroom AV equipment, and various other proprietary devices.
• Create and maintain IT documentation.
• Work with the IT staff community to analyze and resolve problems associated with technical issues.
• Escalate support for unresolved helpdesk issues.
• May test and recommend new procedures, software, and hardware.
• Train non-technical users to teach and equip the DTS family to utilize technology effectively.
• Other tasks as directed by DTS management and IT department personnel.

Required Qualifications

• Must display the ability to learn from others and listen to the input of team-members.
• Able to manage own projects efficiently and press towards goals without needing oversight.
• Able to listen to the problems of DTS family and help offer solutions.
• Able to communicate with respect and value for each member of the DTS family.
• Able to calmly identify problems through observation and questions and come up with solutions using all the tools at one’s disposal.
• Knowledge of Operating Systems: This primarily includes Windows 10 and 11, MacOS (from Big Sur to present), iPadOS, and iOS.
• Knowledge of Software: Understanding of Office 365 products as a skilled end-user.
• Hardware Proficiency: Ability to configure and organize staff workstations with an understanding of peripherals, power, and data connections.
• Basic Understanding of Cybersecurity: Understands key signs of what is legitimate, and what is likely a security risk when browsing the internet or receiving emails.
• Additional attributes include taking ownership, prioritizing, emotional fortitude, and resilience.

Education and Experience

• Administrative experience with one OS upgrade requested.
• Experience servicing MAC and PC hardware requested.
• At least two years related experience requested.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds for short periods.
• Must be able to stand on a ladder.
• Must be able to perform classroom maintenance.

Wage Range

$18.26 Hourly

Dallas Theological Seminary was founded out of a desire to preserve the centrality of the Bible and its authority as the theological foundation for pastors and teachers to serve the Lord’s church. Throughout the decades, DTS has pursued the goals of our founders by preparing God’s servants for ministry that now encompasses the earth. The mission of Dallas Theological Seminary as a professional, graduate-level school is to glorify God by equipping godly servant-leaders for the proclamation of His Word and the building up of the body of Christ worldwide. Are you ready for the journey? Join 2,600 students and a global network of 16,000 alumni serving around the world. Your calling is our mission.