Part-Time Teller Trainee: Training & Customer Care

Rockland Trust; Waltham (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Rockland Trust in Waltham, MA is seeking a friendly Teller to greet customers, guide them to the right colleague, and help with routine transactions. You will deliver courteous service in person and over the phone, explaining Rockland Trust products tailored to each customer’s needs.

The role requires strong communication, comfort with technology, and a professional appearance. You must be able to lift up to 50 pounds, work flexible hours including weekends, and complete our Teller training

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers.
• Sales and service-oriented personality.
• Ability to work a flexible work week, including weekends.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to complete training program.

Responsibilities

• Greet customers and guide them to the appropriate colleague.
• Provide courteous customer support in person and by phone.
• Inform customers about Rockland Trust products suited to their needs.
• Process deposits, withdrawals, payments, cash checks, and other transactions accurately.
• Make decisions with the immediate supervisor as knowledge grows.
• Collaborate with training team and branch staff to complete Teller Training.
• Perform other duties as assigned by management.

Skills

Verbal & written communication

Customer service

Sales mindset

Professional appearance

Technology literacy

Teamwork

Flexible schedule

Physical strength (up to 50 lbs)

Education

High school diploma or equivalent

Job description

Rockland Trust in Waltham, MA is seeking a friendly Teller to greet customers, guide them to the right colleague, and help with routine transactions. You will deliver courteous service in person and over the phone, explaining Rockland Trust products tailored to each customer’s needs.

The role requires strong communication, comfort with technology, and a professional appearance. You must be able to lift up to 50 pounds, work flexible hours including weekends, and complete our Teller training