Part-Time Branch Teller: Elevate Customer Experience

M&T Bank; Village of Spencerport (NY); On-site; USD 22,041 - 35,817; Full time

Job summary

M&T Bank in Spencerport, New York is seeking a Branch Customer Service Associate to deliver outstanding service at the point of contact for customers. You will balance cash, process transactions, and support digital tools while maintaining a welcoming lobby experience.

The ideal candidate has a high school diploma or GED, strong verbal and interpersonal communication, and a proven ability to provide exceptional customer service in a fast-paced branch environment.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs
• Actively engage in lobby management, meeting and greeting customers and proactively addressing immediate needs
• Accurately balance and process customer transactions following Bank Policy
• Take ownership of escalated account services issues until resolution; log all customer complaints in the system
• Transition identified sales opportunities and introduce to appropriate banking partner
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers)
• Process customer/account maintenance accurately
• Complete Consumer AML/BSA/KYC related activities
• Adhere to compliance/operational risk controls and audit recommendations
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Maintain internal control standards and respond to regulator points
• Complete other related duties as assigned

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Prioritization

Data entry / cash handling

Technology literacy

Education

High school diploma or equivalent (GED)

Job description

M&T Bank in Spencerport, New York is seeking a Branch Customer Service Associate to deliver outstanding service at the point of contact for customers. You will balance cash, process transactions, and support digital tools while maintaining a welcoming lobby experience.

The ideal candidate has a high school diploma or GED, strong verbal and interpersonal communication, and a proven ability to provide exceptional customer service in a fast-paced branch environment.