Customer Experience Teller — Digital Banking & Transactions

M&T Bank; Batavia (AR); On-site; USD 25,000 - 43,000; Full time

Job summary

M&T Bank in Batavia, NY is hiring for a branch associate focused on delivering exceptional customer service and accurate cash handling. You will engage customers, perform lobby duties, and balance transactions while guiding clients to digital self-service options.

The role emphasizes compliance with AML/KYC procedures, risk controls, and strong interpersonal skills. A high school diploma or GED is required, with 6+ months’ experience in customer service and cash handling.

Qualifications

• High school diploma or GED required; 6+ months of customer service experience, data entry, and cash handling.
• Strong verbal communication and interpersonal skills.
• Proven ability to deliver exceptional customer service and stay organized.

Responsibilities

• Adhere to customer service standards and deliver solutions that meet customer needs.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Greet customers, assist in lobby management, and address immediate needs.
• Balance and process transactions accurately following bank policy.
• Own escalated account issues until resolution; log all complaints.
• Introduce sales opportunities to banking partners.
• Perform branch operations (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately and timely.
• Complete AML/KYC activities and ensure regulatory compliance.
• Maintain internal controls and address audit points; support brand values.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank in Batavia, NY is hiring for a branch associate focused on delivering exceptional customer service and accurate cash handling. You will engage customers, perform lobby duties, and balance transactions while guiding clients to digital self-service options.

The role emphasizes compliance with AML/KYC procedures, risk controls, and strong interpersonal skills. A high school diploma or GED is required, with 6+ months’ experience in customer service and cash handling.