Customer Experience Teller: Digital & Cash Services

M&T Bank Corporation; City of Syracuse (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation, located in Syracuse, New York, seeks a branch associate focused on delivering exceptional customer service and accurate transaction processing. You will engage customers, demonstrate digital solutions, and balance cash while adhering to banking policies.

The role emphasizes risk controls, compliance with AML/KYC procedures, and a proactive approach to addressing customer needs in a fast-paced branch setting.

Qualifications

• High school diploma or GED with at least 6 months of customer service or cash handling experience.
• Proven verbal communication skills and strong interpersonal abilities.
• Ability to demonstrate exceptional customer service and maintain organized daily workflows.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Balance and process customer transactions accurately following Bank Policy.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Well-organized

Time management

Prioritization

Internet user-level technology

Education

High school diploma or GED

6 months customer service experience

Bilingual based on branch needs

Job description

M&T Bank Corporation, located in Syracuse, New York, seeks a branch associate focused on delivering exceptional customer service and accurate transaction processing. You will engage customers, demonstrate digital solutions, and balance cash while adhering to banking policies.

The role emphasizes risk controls, compliance with AML/KYC procedures, and a proactive approach to addressing customer needs in a fast-paced branch setting.