Part-Time Teller: Elevate Customer Experience

Santander Consumer USA Inc.; New York, Northern (NY, KY); Hybrid; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. is hiring a Teller in New York to provide frontline banking services, process transactions, and deliver exceptional customer care. You will handle cash, maintain accurate balances, and adhere to policies to minimize risk. The role requires weekend/evening availability and a focus on accuracy in a dynamic environment.

Join a customer-centric team leveraging digital tools to educate clients on self-service options and cross-sell suitable products.

Qualifications

• 6+ months cash handling experience required.
• 6+ months customer service experience required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to engage customers.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Provide an elevated level of customer service by welcoming customers and assisting with banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Educate customers on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, organized work area and welcoming environment.
• Support nearby branches as needed.

Skills

Cash handling

Customer service

Risk awareness

Follow policies

Active listening

Communication skills

Digital tools

Multi-tasking

Attention to detail

Basic math

Weekend/evening hours

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is hiring a Teller in New York to provide frontline banking services, process transactions, and deliver exceptional customer care. You will handle cash, maintain accurate balances, and adhere to policies to minimize risk. The role requires weekend/evening availability and a focus on accuracy in a dynamic environment.

Join a customer-centric team leveraging digital tools to educate clients on self-service options and cross-sell suitable products.