Customer Banking Teller - Elevate Service & Trust

Santander Consumer USA Inc.; New York (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. is hiring a Teller in New York. You will assist customers with banking needs, process transactions, and handle cash while maintaining accurate cash drawer balances.

You will follow bank policies, identify risk, and use digital tools to educate customers about self-service options. The role requires weekend/evening hours and a strong commitment to service and accuracy.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide customer service by welcoming customers and assisting with banking needs.
• Process transactions including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Educate customers on self-service tools and digital options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, organized work area and welcoming environment.
• Support nearby branches when needed.

Skills

Cash handling

Customer service

Attention to detail

Risk awareness

Following procedures

Communication

Multitasking

Education

High school diploma or GED

Job description

Santander Consumer USA Inc. is hiring a Teller in New York. You will assist customers with banking needs, process transactions, and handle cash while maintaining accurate cash drawer balances.

You will follow bank policies, identify risk, and use digital tools to educate customers about self-service options. The role requires weekend/evening hours and a strong commitment to service and accuracy.