Part-Time Teller: Elevate Branch Experience & Digital Guidance

M&T Bank; Village of Wappingers Falls (NY); Presencial; USD 26.000 - 40.000; Jornada completa

Descripción de la vacante

M&T Bank in Wappingers Falls, NY is seeking a customer service oriented team member to greet customers, balance and process transactions, and support everyday banking needs.

You will handle branch operations, comply with AML/KYC procedures, and coordinate with banking partners to address customer requests. The role emphasizes empathy, accuracy, and adaptability in a fast-paced environment.

Formación

• High school diploma or GED and at least 6 months of customer service experience.
• Proven verbal communication skills and interpersonal abilities.
• Demonstrated exceptional customer service and data entry proficiency.
• Proficient with internet user-level technology.

Responsabilidades

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing needs promptly.
• Balance and process transactions accurately following Bank Policy.
• Escalate and resolve account services issues; log complaints as required.
• Transition sales opportunities to the appropriate banking partner.
• Complete branch operational tasks (cash, vault, ATM, wires).
• Maintain customer/account information and perform AML/KYC related activities.
• Comply with risk controls and Audit notes; support brand and culture.

Conocimientos

Verbal communication

Interpersonal skills

Exceptional customer service

Time management

Prioritization

Organizational skills

Internet basics

Educación

High school diploma or GED + 6 months customer service

Bilingual based on branch needs

Herramientas

Internet basics

Descripción del empleo

M&T Bank in Wappingers Falls, NY is seeking a customer service oriented team member to greet customers, balance and process transactions, and support everyday banking needs.

You will handle branch operations, comply with AML/KYC procedures, and coordinate with banking partners to address customer requests. The role emphasizes empathy, accuracy, and adaptability in a fast-paced environment.