Part-Time Teller & Digital Banking Champion

M&T Bank Corporation; Village of Wappingers Falls (NY); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation in Wappingers Falls, NY is hiring a branch associate focused on delivering exceptional customer service and accurate cash handling. You will balance tills, process transactions, and engage customers with digital demonstrations to identify self-service opportunities.

Under the guidance of branch leadership, you’ll maintain compliance with bank policies, support AML/KYC tasks, and help resolve routine issues while upholding the M&T brand and community focus.

Qualifications

• High school diploma or GED and at least 6 months customer service, data entry or cash handling.
• Strong verbal communication and interpersonal skills.
• Well-organized with good time management and prioritization.
• Proficient with internet user-level technology.
• Bilingual based on branch needs.

Responsibilities

• Adhere to customer service standards and deliver solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations.
• Identify self-service opportunities that meet customer needs.
• Engage in lobby management, greet customers and address immediate needs.
• Balance and process customer transactions following Bank Policy.
• Own escalated account services issues and log complaints.
• Transition sales opportunities to the appropriate banking partner.
• Complete branch-related operations (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance.
• Complete AML/KYC related activities.
• Adhere to compliance and risk controls as applicable.
• Promote an environment reflecting the M&T Bank brand.
• Maintain internal controls and address audit or regulator points.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Cash handling

Data entry

Education

High school diploma or GED

Job description

M&T Bank Corporation in Wappingers Falls, NY is hiring a branch associate focused on delivering exceptional customer service and accurate cash handling. You will balance tills, process transactions, and engage customers with digital demonstrations to identify self-service opportunities.

Under the guidance of branch leadership, you’ll maintain compliance with bank policies, support AML/KYC tasks, and help resolve routine issues while upholding the M&T brand and community focus.