Part-Time Teller: Customer Care & Cash Expert

Santander US; Whiting (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US is seeking a Teller to assist customers with banking needs and processes transactions with accuracy. You will uphold risk management and provide cross-selling opportunities while educating customers on self-service options.

The role requires 6+ months of cash handling and customer service experience, with the ability to work flexible branch hours including weekends and evenings. Join a team focused on service excellence.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate risk concerns.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to engage customers.
• Energetic, organized, and able to multi-task in a fast-paced environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Risk awareness

Attention to detail

Digital tools

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US is seeking a Teller to assist customers with banking needs and processes transactions with accuracy. You will uphold risk management and provide cross-selling opportunities while educating customers on self-service options.

The role requires 6+ months of cash handling and customer service experience, with the ability to work flexible branch hours including weekends and evenings. Join a team focused on service excellence.