Part-Time Specialist IV, Call Center

Lone Star College; Shenandoah (TX); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Tuition waiver

Work-life balance

Tax-deferred retirement plan

Job summary

Lone Star College is seeking a Part-Time Specialist IV, Call Center to serve as the first contact for students and others needing Admissions, Advising, Registration, and Business Office guidance. You will guide customers through self-service options and resolve inquiries.

The role requires strong communication, problem-solving, and the ability to work non-traditional hours, including weekends or holidays as needed. Competitive hourly pay and benefits are offered.

Qualifications

• High school diploma or GED and at least 1 year of related work experience, or an equivalent combination of education and experience

Responsibilities

• Answer inbound calls and troubleshoot student center to resolve inquiries about Admissions, Advising, Registration and Business Office functions
• Triage student accounts to provide callers with completing Admissions and Business Office requirements
• Educate students on how to navigate their student center
• Call back and make outbound calls to students needing additional assistance
• Create Service Now Tickets for changes required on student accounts
• Perform other reasonable, related duties as assigned

Skills

Non-traditional hours

Verbal & written comms

Listening & phone etiquette

Problem solving

Attention to detail

Call center tech

Software proficiency

Prioritization

Team vs individual balance

Education

High School Diploma or GED

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission ofLone Star College (LSC) in carrying out the duties of the position.A commitment to positive interpersonal behaviors, professionalcommunication, integrity, leadership, stewardship, respect andaccountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Advance Equity
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For "is designed to recognize colleges that have been successful increating great workplaces and to further research and understandingof the factors, dynamics and influences that have the most impacton organizational culture at higher education institutions.

Lone Star College was recognized in three areas: SharedGovernance; Faculty Experience; Diversity, Inclusion &Belonging.

Campus Marketing Statement

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transferand career training education to 80,000+ students each semester.LSC has been named a 2023 Great Colleges to Work For institution bythe Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight WorkforceCenters of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of twoSystem Office locations; The Woodlands and University Park. Bothare the site for multiple administrative departments andsystem-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston,Texas 77070-2607.

Job Description

PURPOSE AND SCOPE:

The Part-Time Specialist IV, Call Center functions as a firstresponse access point for all students. He or She receives inboundcalls from faculty, staff, community members and students from allLone Star College campuses that need assistance with Admissionsissues, updating student account, Registration processes, Advisinginformation and Business Office functions. He or She providesinformation, direction and step by step instruction to educatestudents on self-service modules.

ESSENTIAL JOB FUNCTIONS:

1. Answer all inbound calls and troubleshoot student center toresolve student inquiries regarding the Admissions process,Advising info, Registration requirements and Business Officefunctions as well as general inquires
2. Triage student accounts to provide caller with completingAdmissions and business Office requirements
3. Educate students on how to navigate their student center
4. Call back and make outbound calls to students who requireadditional assistance
5. Create Service Now Tickets for changes required on studentaccount to the appropriate department
6. Responsible for other reasonable, related duties asassigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work non-traditional hours (may include weekends andholidays as needed)
• Excellent verbal and written communications skills
• Excellent listening skills and professional phone etiquette anddemeanor
• Excellent problem-solving abilities
• Strong attention to detail
• Understanding of Call Center technologies
• Ability to use software products
• Ability to prioritize effectively
• Ability to balance team and individual responsibilities

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably todo the work. However, there may be some walking; standing; bending;carrying of light items, such as papers, books, or small parts; ordriving an automobile. No special physical demands are required toperform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in aMicrosoft Windows environment, calculator, phone and other generaloffice equipment
• Interface with internal and external contacts as needed tocarry out the functions of the position
• Work is performed in a climate-controlled office with minimalexposure to safety hazards

REQUIRED QUALIFICATIONS:

• High school diploma or GED and at least 1 year of related workexperience, or an equivalent combination of education andexperience

Salary

Hourly Pay Rate is $16.66.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a partof an organization that offers a supportive, collegial workenvironment, excellent work/life balance, tuition waiver,participation in a tax deferred retirement plan and more.

Lone Star College participates in the E-Verify program, under whichLone Star College provides the federal government with informationfrom each new employee's Form I-9 to confirm that the employee isauthorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions aresubject to a criminal background check.