Part-Time Specialist IV, Call Center

Lone Star College; Texas; On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Tuition waiver

Tax-deferred retirement plan

Job summary

Lone Star College in Texas seeks a Part-Time Specialist IV, Call Center to serve as the first contact point for Admissions, Advising, Registration and Business Office inquiries across Lone Star College campuses.

The role educates students on self-service modules, triages accounts, and creates Service Now tickets; requires a high school diploma or GED plus at least one year of related experience, plus excellent communication and problem-solving skills.

Qualifications

• High school diploma or GED and at least 1 year of related work experience, or an equivalent combination of education and experience.

Responsibilities

• Answer all inbound calls and troubleshoot student center to resolve inquiries in Admissions, Advising, Registration and Business Office.
• Triage student accounts to help callers complete Admissions and Business Office requirements.
• Educate students on how to navigate their student center.
• Call back and outbound follow-ups to assist students.
• Create ServiceNow tickets for account changes to the appropriate department.
• Other reasonable duties as assigned.

Skills

Communication skills

Problem solving

Verbal communication

Written communication

Attention to detail

Call center tech

Software usability

Prioritization

Education

High school diploma or GED

1 year related work experience

Job description

Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

1. Opportunity through financial resilience
2. Leading in academic excellence
3. Strength in culture and talent development
4. Connections through bridges of prosperity

Great Colleges to Work For

Lone Star College System is proud to be recognized as a Great Colleges to Work For institution by The Chronicle of Higher Education.

This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-System Office, University Park

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more at LoneStar.edu .

Lone Star College System Office employees are based at one of two System Office locations: The Woodlands and University Park. Both are sites for multiple administrative departments and systemwide training programs.

The address is 20515 SH 249 (SH 249 and Louetta Road), Houston, Texas 77070-2607. All applicants must reside in Texas.

Job Description

PURPOSE AND SCOPE:

The Part-Time Specialist IV, Call Center functions as a first response access point for all students. He or She receives inbound calls from faculty, staff, community members and students from all Lone Star College campuses that need assistance with Admissions issues, updating student account, Registration processes, Advising information and Business Office functions. He or She provides information, direction and step by step instruction to educate students on self-service modules.

ESSENTIAL JOB FUNCTIONS:

1. Answer all inbound calls and troubleshoot student center to resolve student inquiries regarding the Admissions process, Advising info, Registration requirements and Business Office functions as well as general inquires
2. Triage student accounts to provide caller with completing Admissions and business Office requirements
3. Educate students on how to navigate their student center
4. Call back and make outbound calls to students who require additional assistance
5. Create Service Now Tickets for changes required on student account to the appropriate department
6. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work non-traditional hours (may include weekends and holidays as needed)
• Excellent verbal and written communications skills
• Excellent listening skills and professional phone etiquette and demeanor
• Excellent problem-solving abilities
• Strong attention to detail
• Understanding of Call Center technologies
• Ability to use software products
• Ability to prioritize effectively
• Ability to balance team and individual responsibilities

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• High school diploma or GED and at least 1 year of related work experience, or an equivalent combination of education and experience

Salary

Hourly Pay Rate is $16.66 per hour.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify .

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.