Part-Time Specialty Merchandise Associate — Customer Focus

Food Lion; Morganton (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Food Lion seeks a Front-line Store Associate in Morganton, NC to deliver exceptional customer service in the Center Store (Grocery) department. You will ensure accurate shelf conditions, manage backroom inventory, and apply plan-o-grams for item placement to maximize sales.

You’ll also learn and use ACIS and CAO tools while upholding safety guidelines and Food Lion policies. The role requires a high school diploma or equivalent, strong interpersonal and communication skills, and the ability to

Qualifications

• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Maintain proper Specialty Merchandise product level according to standard practice while controlling backroom inventory and maintaining proper shelf conditions
• Maintain shelf allocations according to plan-o-grams
• Ensure that back stock is properly maintained
• Work in new items and tags within 1 week of receiving items and refer to plan-o-grams for proper placement
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Interpersonal skills

Customer service

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion seeks a Front-line Store Associate in Morganton, NC to deliver exceptional customer service in the Center Store (Grocery) department. You will ensure accurate shelf conditions, manage backroom inventory, and apply plan-o-grams for item placement to maximize sales.

You’ll also learn and use ACIS and CAO tools while upholding safety guidelines and Food Lion policies. The role requires a high school diploma or equivalent, strong interpersonal and communication skills, and the ability to