Part-Time Shift Leader: Lead, Train & Elevate Service

Minis; Towson (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

MINISO USA in Towson, MD seeks a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help with cashiering, opening/closing, merchandising, cash handling, and shipping while promoting the store’s membership program to foster loyalty.

You should bring 1+ years in a leadership or supervisor role in retail, strong interpersonal skills, and the ability to travel between store locations if needed.

Qualifications

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates in product knowledge and customer engagement.
• Handle daily operations including cash handling and merchandising.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Assist the store manager in training and developing sales associates.
• Support daily operations: replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open/close the store, ensure safety and operational compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support Loss Prevention and adhere to company policies.
• Process transactions accurately using point-of-sale systems.
• Participate in promotions and sales events to support business objectives.

Skills

Leadership

Customer service

Communication

Multi-tasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Towson, MD seeks a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help with cashiering, opening/closing, merchandising, cash handling, and shipping while promoting the store’s membership program to foster loyalty.

You should bring 1+ years in a leadership or supervisor role in retail, strong interpersonal skills, and the ability to travel between store locations if needed.