Part-Time Shift Lead: Drive Sales & Customer Experience

Minis; Waldorf (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

MINISO USA in Waldorf, MD is seeking a Shift Leader to support the Store Manager with daily operations, staff training, and delivering outstanding customer service. You will help drive KPI performance, manage cash handling and merchandising, open/close procedures, and help ensure store standards remain high.

You will actively promote the store’s membership program to foster customer loyalty and create a positive, energetic environment that enhances the shopping experience for customers and

Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Education

High school diploma

Associate degree

Tools

POS systems

Job description

MINISO USA in Waldorf, MD is seeking a Shift Leader to support the Store Manager with daily operations, staff training, and delivering outstanding customer service. You will help drive KPI performance, manage cash handling and merchandising, open/close procedures, and help ensure store standards remain high.

You will actively promote the store’s membership program to foster customer loyalty and create a positive, energetic environment that enhances the shopping experience for customers and