Part-Time Shift Leader: Drive Sales & Service

Miniso; Brownsville (TX); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Miniso USA in Brownsville, TX is seeking a Shift Leader to support the Store Manager with daily operations, training team members, and delivering exceptional customer service. You will drive KPI goals, oversee cashiering, merchandising, and store upkeep, and promote the store’s membership program.

The role requires leadership, the ability to multitask in a fast-paced retail setting, and occasional travel between store locations.

Qualifications

• Proven leadership and customer service skills.
• Experience in retail operations and POS systems.
• Ability to multitask and work in a fast-paced environment.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer Service

Retail Operations

POS Systems

Multitasking

Training & Development

Cash Handling

Communication

Education

High School Diploma

Associate degree preferred

Job description

Miniso USA in Brownsville, TX is seeking a Shift Leader to support the Store Manager with daily operations, training team members, and delivering exceptional customer service. You will drive KPI goals, oversee cashiering, merchandising, and store upkeep, and promote the store’s membership program.

The role requires leadership, the ability to multitask in a fast-paced retail setting, and occasional travel between store locations.