Part-Time Shift Leader - Drive Sales & Customer Experience

Minis; Wellington (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service in a fast-paced environment.

You will help with cashiering, opening/closing, merchandising, and promoting the store membership program to build customer loyalty, while upholding store standards and KPIs.

Join a team that values enthusiasm, energy, and guest-focused experiences that make Life is for Fun a reality.

Qualifications

• High school diploma or equivalent is required.
• 1+ years as a keyholder, supervisor, or shift leader in retail preferred.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates for product knowledge and customer engagement.
• Support daily operations including replenishment, fronting, and merchandising.
• Maintain store appearance and stock levels; implement visual merchandising updates.
• Open and close the store, ensure cleanliness and safety procedures.
• Resolve customer concerns professionally and escalate to Store Manager when needed.
• Support loss prevention and comply with company policies.
• Process sales transactions accurately using POS.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Multitasking

Conflict resolution

Customer service

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service in a fast-paced environment.

You will help with cashiering, opening/closing, merchandising, and promoting the store membership program to build customer loyalty, while upholding store standards and KPIs.

Join a team that values enthusiasm, energy, and guest-focused experiences that make Life is for Fun a reality.