Part-Time Shift Leader: Drive Sales & Customer Experience

Miniso; Plano (TX); Hybrid; USD 19,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Plano, TX to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will contribute to KPIs, store standards, and manage tasks like cashiering, open/close, merchandising, and cash handling.

You will also promote the store's membership program and support loss prevention while maintaining a positive, energetic environment for staff and customers.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates for strong product knowledge and customer engagement.
• Support daily operations including replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensure cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention and adhere to company policies.
• Maintain a professional attitude aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in Plano, TX to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will contribute to KPIs, store standards, and manage tasks like cashiering, open/close, merchandising, and cash handling.

You will also promote the store's membership program and support loss prevention while maintaining a positive, energetic environment for staff and customers.