Part-Time Shift Lead — Outdoor Gear Customer Experience

5.11 Tactical; Reno (NV); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts on 5.11 gear

Job summary

5.11 Tactical in Reno, NV is seeking a Sales Supervisor (Shift Lead) to work with the Store Manager and Assistant Store Manager to exceed customer expectations and run a high-energy store.

You’ll lead by example, tackle challenges head-on, and support your team in delivering exceptional customer experiences in a fast-paced, results-driven environment.

The role offers opportunities to learn, grow, and advance within a purpose-driven company focused on performance and adventure.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Empowered, enthusiastic, and eager to learn.
• A drive for teamwork, problem-solving, and maintaining high standards.
• Passion for outdoor, or fitness gear.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Customer service

Leadership

Teamwork

Problem-solving

Job description

5.11 Tactical in Reno, NV is seeking a Sales Supervisor (Shift Lead) to work with the Store Manager and Assistant Store Manager to exceed customer expectations and run a high-energy store.

You’ll lead by example, tackle challenges head-on, and support your team in delivering exceptional customer experiences in a fast-paced, results-driven environment.

The role offers opportunities to learn, grow, and advance within a purpose-driven company focused on performance and adventure.