Part-Time Shift Lead - Customer Experience & Store Ops

CVS Health; La Feria (TX); On-site; USD 22,000 - 32,000; Part time

Job summary

CVS Health is seeking a part-time Shift Supervisor to support the Store Management team, drive store execution, and promote outstanding customer service. When there is no manager onsite, the Shift Supervisor leads the staff, ensures opening and closing procedures are completed, and helps operations run smoothly.

This role emphasizes supervision, merchandise presentation, and customer relations, with a commitment to safety and quality and a positive shopping experience for CVS customers.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
• Experience as a retail supervisor.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store's crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health is seeking a part-time Shift Supervisor to support the Store Management team, drive store execution, and promote outstanding customer service. When there is no manager onsite, the Shift Supervisor leads the staff, ensures opening and closing procedures are completed, and helps operations run smoothly.

This role emphasizes supervision, merchandise presentation, and customer relations, with a commitment to safety and quality and a positive shopping experience for CVS customers.