Part-Time Screener

BAY AREA LEGAL SERVICES INC; Tampa (FL); Hybrid; USD 20,664 - 30,307; Part time

Benefits offered by this job

60% remote (3 days per week)

Job summary

BAY AREA LEGAL SERVICES INC is seeking Intake Screeners (part-time) serving as the first point of contact for new clients. The role is 60% remote (3 days per week) after training, reporting to the CTI Supervisor and Manager.

Candidates should have strong communication, customer service, and data-entry skills to assess and refer clients appropriately. The position involves evaluating legal problems over the phone, determining eligibility, scheduling CTI appointments, and guiding eligible clients

Qualifications

• High school diploma or equivalency required.
• Excellent communication and customer service skills.
• Good typing skills and ability to enter data into computer.
• Demonstrated ability to work under close supervision.
• Ability to work professionally with the public under pressure.

Responsibilities

• Initially assess applicants' legal problems over the telephone and check for conflicts of interest.
• Determine applicant eligibility in accordance with LSC regulations and other funding criteria.
• Timely process online applications and complete follow-up financial eligibility verification.
• Inform applicants when they are ineligible and refer to other sources of assistance.
• Schedule appointments through the CTI Unit for all eligible applicants from various service regions.
• Route eligible applicants with emergency cases to the appropriate team for assistance.
• Assist with training new screeners as requested.

Skills

Communication skills

Customer service skills

Typing skills

Data entry

Professionalism

Education

High school diploma or equivalency

Tools

Data entry

Job description

Description

Intake Screeners are the initial telephone point of contact for all new clients of Bay Area Legal Services. This is a professional position under the supervision of the Centralized Telephone Intake (CTI) Supervisor and Manager, requiring knowledge of legal and community resources, public agencies, and the ability to assess, schedule and refer clients appropriately. These part-time roles are 60% remote (3 days per week remote) after successful completion of new hire training.

Illustrative Duties:

• Initially assess applicants' legal problems over the telephone and check for conflicts of interest.
• Determine applicant eligibility in accordance with LSC regulations and other funding criteria.
• Timely process online applications as assigned and complete follow-up financial eligibility verification
• Inform applicants when they are ineligible, refer them to other sources of assistance, and give appropriate information as instructed.
• Schedule appointments through the CTI Unit for all eligible applicants from various service regions, unless the applicant meets the criteria for a special grant or has a legal emergency.
• Route eligible applicants with emergency cases and applicants who qualify for services through a specific grant to the appropriate full-service team for assistance.
• Assist with training new screeners as requested.

Requirements

Minimum Qualification:

• High school diploma or equivalency.
• Excellent communication skills & customer service skills
• Good typing skills and the ability to enter data into computer.
• Demonstrated ability to work responsibly under close supervision.
• Ability to work professionally and politely with the public under pressure, and to maintain effective working relationships with other employees.

Desirable Qualification:

• Experience at a Non-Profit
• Previous customer service experience
• Previous call center experience
• Office experience
• Receptionist or previous phone experience
• Bi-Lingual fluency in both English and Spanish, or English and Haitian-Creole