Part-Time Salon Guest Experience/Front Desk Coordinator

Salon Coco Bond; New Jersey; On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Retail sales incentive program

Performance-based wage increases

Employee discounts on salon, spa, and

Job summary

Salon CoCo BOND in Shrewsbury, New Jersey is seeking a part-time Luxury Guest Experience Coordinator to join our boutique salon and spa team. You will greet guests, schedule appointments, upsell services, and drive retail sales while delivering a five-star experience in a fast-paced, luxury environment.

The role requires a polished, service-driven professional who can coordinate schedules, answer calls confidently, and maintain an organized reception area.

Qualifications

• Experience in luxury salon, spa, or high-end hospitality.
• Familiarity with salon management software.
• Strong verbal communication and phone etiquette.
• Ability to upsell services and retail products.

Responsibilities

• Greet guests with warmth and professionalism.
• Deliver a five-star experience from arrival through checkout.
• Answer incoming calls confidently and schedule appointments.
• Coordinate guest check-in and checkout; maximize booking opportunities.
• Support stylists, spa providers, and management throughout the day.
• Maintain an organized, polished reception area.
• Assist with administrative and operational tasks.
• Help maintain Salon CoCo BOND's high standards.

Skills

Hospitality

Customer service

Retail sales

Multitasking

Professional demeanor

Tools

salon management software

Meevo software

Job description

Job Description

Job Description

About the Role:

Salon Guest Experience/Front Desk Coordinator (Part-Time)

Salon CoCo BOND

Shrewsbury, New Jersey

Part-Time | Approximately 20 Hours Per Week

Starting Pay: $21.00 per Hour + Retail Sales Incentives

Become the Face of One of Monmouth County’s Premier Luxury Salon & Spa Destinations

At Salon CoCo BOND, we believe luxury is found in every detail.

From the moment a guest walks through our doors until they leave feeling confident and cared for, every interaction matters. Our Guest Experience Team plays a vital role in creating the elevated hospitality our salon is known for.

We’re searching for a polished, energetic, and service-driven professional who genuinely enjoys making people feel welcome and thrives in a fast-paced, sales-based luxury environment. This position involves booking guest's for appointments, retail sales and the upselling of services sales. We offer rewards incentives for meeting your retail and service upselling goals.

If you’re passionate about hospitality, customer service, teamwork, and creating memorable experiences, we’d love to meet you.

Position Summary

As our Luxury Guest Experience Coordinator, you will serve as the first and last impression of Salon CoCo BOND.

This position is much more than answering phones. You’ll help coordinate our service providers schedules to maximize appointment bookings, building positive guest relationships, supporting our beauty professionals, and ensuring every client receives a five-star experience during their time with us. Knowledge of salon software/prior salon desk experience is a huge PLUS!

Schedule

Approximately 20 hours per week.

Required Availability:

• Every Saturday
• Wednesday Evenings
• Thursday Evenings
• Fridays

Applicants must be available to work this schedule.

Responsibilities

• Welcome every guest with warmth, professionalism, and enthusiasm
• Deliver an exceptional luxury guest experience from arrival through checkout
• Answer incoming calls with confidence and professionalism
• Schedule appointments while maximizing booking opportunities
• Coordinate guest check-in and checkout
• Recommend and sell salon services and professional retail products
• Assist guests with questions and reservations
• Maintain an organized, polished reception area
• Support our stylists, spa providers, and management team throughout the day
• Assist with administrative and operational tasks
• Help maintain the high standards Salon CoCo BOND is known for

We’re Looking For Someone Who Is

• Passionate about hospitality and customer service
• Friendly, polished, and professional
• Naturally outgoing and enjoys connecting with people
• Highly organized and detail-oriented
• Able to multitask in a busy environment
• Dependable, punctual, and accountable
• Comfortable with technology and learning new software
• A positive team player with a strong work ethic
• Motivated to contribute to both the guest experience and the salon’s success

Preferred Qualifications

• Previous experience in a luxury salon, spa, hospitality, boutique retail, medical aesthetics, hotel, or customer service environment
• Prior experience using salon management software is highly preferred
• Meevo software experience is a plus
• Retail sales experience is preferred
• Strong verbal communication and phone etiquette
• Ability to thrive in a fast-paced, service-focused environment

Compensation & Benefits

Starting Pay: $21.00 per hour

In addition, we offer:

• Retail sales incentive program that rewards outstanding performance and increases your earning potential
• Performance-based wage increases
• Employee discounts on salon, spa, and retail products