Administrative Sales Coordinator

Blondie's Story; North Carolina; On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Retail bonuses when goals are met

At-cost salon/spa services for employees

Paid time off (PTO) for eligible employees

Ongoing training and mentorship

Job summary

A luxury salon and spa in North Carolina seeks an Administrative Sales Coordinator to enhance guest experience and drive sales. The ideal candidate has client-facing experience in hospitality and excels at communication and organization. Key responsibilities include upselling services, managing front desk operations, and ensuring a smooth guest experience. The role offers competitive hourly pay and retail bonuses, along with opportunities for training and career growth.

Qualifications

• 1+ years of client-facing experience in luxury, wellness, retail, or hospitality settings.
• Ability to maintain professionalism and composure in a fast-paced environment.
• Experience with scheduling and POS systems.

Responsibilities

• Upsell and cross-sell services at booking and checkout.
• Provide tours to new guests to familiarize them with the space.
• Open and close the salon, managing the till and balancing the drawer.

Skills

Client-facing experience

Strong communication skills

Attention to detail

Organizational skills

Time management

Education

Associate's degree in Business Administration or related field

Tools

POS systems (Phorest preferred)

Job description

Job Title: Administrative Sales Coordinator

Department: Front Desk & Retail Operations

Reports To: Administrative & Retail Services Manager

Location: Blondie’s Salon & Spa

Position Summary

Blondie’s Salon & Spa is seeking a personable, organized, and sales‑driven individual to join our team as an Administrative Sales Coordinator. This role is the heartbeat of the guest experience, serving as both the first and last impression for every client. You will be responsible for providing exceptional hospitality, ensuring a smooth and efficient check‑in/check‑out process, and driving revenue through strategic sales and rebooking efforts. This position blends elements of customer service, hospitality, and front‑end sales, making it perfect for someone who enjoys guest interaction and thrives in a fast‑paced, beauty‑forward environment.

Key Responsibilities

• Upsell and cross‑sell services at booking, check‑in, and checkout
• Recommend retail products and educate guests on home care
• Ensure every guest pre‑books their next appointment before leaving
• Meet or exceed sales goals (retail, rebooking, upgrades)
• Identify and recommend improvements to front desk systems and flow

Guest Experience & Retention

• Greet every guest warmly and offer a beverage upon arrival
• Provide tours to new guests to familiarize them with the space and services
• Ensure guest consent forms are completed and profiles are updated
• Confirm appointments 48 hours in advance and cancel unconfirmed visits
• Follow up with new guests via text or phone after their first visit
• Encourage referrals and 5‑star reviews
• Manage product order forms and rebooking protocols
• Respond to guest messages via phone, email, and social media

Systems & Processes

• Open and close the salon, including managing the till and balancing the drawer
• Complete all daily and weekly responsibilities outlined on the front desk task list
• Maintain accurate records in the CRM, including guest notes and service history
• Manage the waitlist and offer upgrades or promotions when applicable
• Keep front desk and retail displays clean, organized, and well‑stocked
• Send surveys, manage guest forms, and follow proper check‑in/out procedures
• Communicate clearly and consistently with service providers regarding guest needs
• Stay educated on services, promotions, and retail product offerings
• Use approved scripts and best practices to drive guest conversions
• Maintain a polished, professional appearance in alignment with salon branding
• Participate actively in team meetings, trainings, and front desk performance initiatives

Key Performance Indicators (KPIs)

• Rebooking rate
• Upsell/add‑on percentage
• Guest retention and satisfaction
• Number of 5‑star reviews and guest referrals
• Starting pay: $15.00/hour + Retail Bonuses
• Retail bonuses when goals are met
• At‑cost salon/spa services for employees
• Paid time off (PTO) for eligible employees
• Ongoing training and mentorship
• Career path into leadership, operations, or management roles

Schedule

• Tuesday's & Thursday's: 10:00AM-8:00PM; Some Saturday's: 8:00AM-3:00PM
• Additional coverage or hours may be offered based on availability and business needs

Dress Code & Professional Standards

All team members are expected to maintain a sophisticated business casual appearance with a commitment to exceptional personal grooming and presentation. As a luxury salon and spa, team image is a direct reflection of the brand. Professionalism in both appearance and behavior is required at all times.

Preferred Qualifications

• 1+ years of client‑facing experience in luxury, wellness, retail, or hospitality settings
• OR an Associate’s degree in Business Administration or a related field
• Strong written and verbal communication skills
• Experience with scheduling and POS systems (Phorest experience preferred)
• High attention to detail, organizational skills, and time management
• Ability to maintain professionalism and composure in a fast‑paced environment

Additional Requirements

• Must be available some Saturdays from 8:00 AM to 3:00 PM
• Ability to stand for extended periods and handle a fast‑paced workflow
• Must demonstrate discretion, accountability, and a client‑first mindset

Compensation: $15.00 per hour

Join Our Team

COME EXPERIENCE ALL BLONDIE’S HAS TO OFFER

Blondie’s Salon + Spa thrives on expanding our team with like‑minded members. Our business doesn’t operate like the typical booth rental salon but instead offers a more stable environment that offers our employees continuing education and chances for growth. At Blondie’s, we invest in your professional and personal development believing that it leads to better results for both our customers and you. Whether it be advancement to a leadership role or a desired lateral move across departments, we hope to foster and inspire further exploration of different skill sets.

LET’S LEARN TOGETHER

At Blondie's Salon + Spa, we love learning and are passionately dedicated to the craft and culture of beauty. We do this to help us stay two steps ahead of industry styles and trends so we can offer top‑notch services and experiences to our guests. You'll find such opportunities offered regularly and available for all our staff, including workshops, training with industry experts, mentorship, hands‑on learning, and more so you can build your skillset on all‑things‑beauty related.

Looking for something more intensive? Ask about our hands‑on Apprenticeship Program where we offer extra training for those who want in‑depth, comprehensive learning to further their career at Blondie's. Whether you’re fresh out of beauty school or an established pro, our Program allows any and all to advance and level‑up based on experience, performance, and productivity.

HOW TO KNOW IF YOU’RE A GOOD FIT AT BLONDIE’S

• Loves education and learning new things
• Loves change and growth
• Has great communication skills and is willing to have difficult conversations
• Brings positivity and joy to each workday
• Seeks to provide a WOW customer experience every time
• Collaborates to provide the best outcomes for our customers
• Appreciates flexibility and is willing to be flexible for others
• Loves a challenge